Dispensary Lead: Customer Experience & Team Coaching

Maitri Medicinals LLC; Mechanicsburg (Cumberland County); On-site; USD 42,000 - 56,000; Full time

Job summary

Maitri Medicinals LLC is seeking a Dispensary Associate Lead to support dispensary leadership and oversee daily operations while delivering exceptional customer service. The role includes supervising staff, scheduling, directing team activities, and contributing to sales and marketing objectives.

The DAL will ensure compliance with state regulations and internal policies, manage customer flow, and maintain high standards of service in a fast-paced dispensary environment.

Qualifications

• High School Diploma or GED required.
• Exemplary customer service skills and professionalism.
• Ability to pass state and federal background checks.
• Proficiency with technology and learning new systems quickly.

Responsibilities

• Provide leadership, guidance, and coaching to Dispensary Associates.
• Assist with staff scheduling and daily team activities.
• Deliver exceptional customer service and educate customers on products.
• Process transactions accurately using required systems and maintain compliance.

Skills

Leadership

Customer service

Cash handling

Technology proficiency

Staff scheduling

Education

High School Diploma or GED

Tools

MJ Freeway

Handheld scanners

POS systems

Job description

Maitri Medicinals LLC is seeking a Dispensary Associate Lead to support dispensary leadership and oversee daily operations while delivering exceptional customer service. The role includes supervising staff, scheduling, directing team activities, and contributing to sales and marketing objectives.

The DAL will ensure compliance with state regulations and internal policies, manage customer flow, and maintain high standards of service in a fast-paced dispensary environment.