Dispensary Lead: Customer Experience & Ops

Maitri Medicinals LLC; Pittsburgh (Allegheny County); On-site; USD 19,000 - 30,000; Full time

Job summary

Maitri Medicinals LLC in Pittsburgh seeks a Dispensary Associate Lead to support daily operations and lead Dispensary Associates while helping achieve sales and compliance goals. You will supervise staff, assist with scheduling, and direct daily activities for a smooth patient experience.

In this role you will manage transactions, verify IDs, educate customers on products, and ensure regulatory adherence. A fast-paced environment with a commitment to service and accuracy is essential.

Qualifications

• High school diploma or GED required.
• Exemplary customer service and leadership abilities.
• Ability to pass state/federal background checks.

Responsibilities

• Lead Dispensary Associates and assist with staff scheduling.
• Greet customers, verify ID, guide product selection and education.
• Process orders with scanners and MJ Freeway; ensure compliance.
• Maintain inventory accuracy and manage cash with secure procedures.
• Open/close duties and resolve routine customer issues with de-escalation.

Skills

Leadership

Customer service

Staff coaching

Problem solving

Team supervision

Cash handling

System proficiency

Education

High School Diploma or GED

Tools

MJ Freeway

Handheld scanners

Point-of-sale systems

Job description

Maitri Medicinals LLC in Pittsburgh seeks a Dispensary Associate Lead to support daily operations and lead Dispensary Associates while helping achieve sales and compliance goals. You will supervise staff, assist with scheduling, and direct daily activities for a smooth patient experience.

In this role you will manage transactions, verify IDs, educate customers on products, and ensure regulatory adherence. A fast-paced environment with a commitment to service and accuracy is essential.