Dispatcher - Tuesday - Saturday

Gervais Mechanical Services, LLC.; Auburn (MA); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Holidays

401(k) with Company Match

Job summary

Gervais Mechanical Services, LLC. in Auburn, MA is seeking an energetic Dispatcher to coordinate schedules, enhance service routes, and ensure timely, professional support for customers.

You will handle calls, tickets, and day-to-day dispatch operations with a team of service technicians. Ideal candidates bring at least 2 years of office or customer service experience, strong communication skills, and a professional demeanor.

Qualifications

• Minimum of 2 years of office or customer service experience.
• Dispatching experience preferred.
• Professional appearance and demeanor.
• Exceptional customer service skills.
• Strong interpersonal and communication abilities.
• Proficiency with Microsoft Office applications.
• Ability to learn dispatching, scheduling and customer management software.

Responsibilities

• Scheduling and dispatching HVAC and Plumbing Service Technicians
• Reviewing and optimizing daily service routes
• Answering incoming customer calls and providing exceptional service
• Accurately entering and maintaining service ticket information
• Coordinating technician schedules and workload management
• Creating dispatch numbers for parts orders and service work
• Tracking and following up on parts orders
• Scheduling return visits and installation appointments
• Communicating effectively with customers, technicians, and internal departments
• Helping maintain a smooth and efficient operation throughout the day

Skills

Customer service

Office coordination

Microsoft Office

Scheduling

Communication

Job description

Dispatcher

Auburn, MA

Available Schedule

• Tuesday-Saturday Schedule
• Monthly Bonus Opportunities

If you thrive in a fast-paced environment, enjoy helping customers, and excel at coordinating schedules and logistics, we'd love to hear from you.

Tuesday-Saturday | 7:30 AM - 4:00 PM

Why Join Gervais Mechanical Services?

At Gervais, our employees are the foundation of our success. We are committed to creating a positive, supportive workplace where team members are empowered to grow professionally, personally, and financially.

We take pride in delivering exceptional service to our customers, and that starts with hiring talented people who share our commitment to excellence.

What You'll Do

As a Dispatcher, you'll play a critical role in ensuring our customers receive timely, professional service and that our field teams operate efficiently.

Responsibilities Include

• Scheduling and dispatching HVAC and Plumbing Service Technicians
• Reviewing and optimizing daily service routes
• Answering incoming customer calls and providing exceptional service
• Accurately entering and maintaining service ticket information
• Coordinating technician schedules and workload management
• Creating dispatch numbers for parts orders and service work
• Tracking and following up on parts orders
• Scheduling return visits and installation appointments
• Communicating effectively with customers, technicians, and internal departments
• Helping maintain a smooth and efficient operation throughout the day

What We Offer

Competitive Compensation

• Competitive salary
• Monthly performance bonus opportunities
• Additional incentive programs

Comprehensive Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Holidays
• 401(k) with Company Match

Career Development

• Ongoing training and support
• Opportunities for advancement
• Positive, team-oriented work environment
• Stable and growing organization

What We're Looking For

• Minimum of 2 years of office or customer service experience
• Dispatching experience preferred
• Professional appearance and demeanor
• Exceptional customer service skills
• Strong interpersonal and communication abilities
• Ability to build rapport with a wide range of customers
• Strong organizational and scheduling skills
• Ability to prioritize tasks and proactively solve problems
• Ability to think quickly and adapt in a fast-paced environment
• Team-oriented mindset
• Proficiency with Microsoft Office applications
• Ability to learn dispatching, scheduling, and customer management software

Ready to Join Our Team?

If you're looking for a rewarding opportunity with a growing company that values teamwork, customer service, and employee development, we'd love to meet you.