Service Dispatcher: Fast-Paced, Customer-Focused + Bonuses

Gervais Mechanical Services, LLC.; Auburn (MA); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Holidays

401(k) with Company Match

Job summary

Gervais Mechanical Services, LLC. in Auburn, MA is seeking an energetic Dispatcher to coordinate schedules, enhance service routes, and ensure timely, professional support for customers.

You will handle calls, tickets, and day-to-day dispatch operations with a team of service technicians. Ideal candidates bring at least 2 years of office or customer service experience, strong communication skills, and a professional demeanor.

Qualifications

• Minimum of 2 years of office or customer service experience.
• Dispatching experience preferred.
• Professional appearance and demeanor.
• Exceptional customer service skills.
• Strong interpersonal and communication abilities.
• Proficiency with Microsoft Office applications.
• Ability to learn dispatching, scheduling and customer management software.

Responsibilities

• Scheduling and dispatching HVAC and Plumbing Service Technicians
• Reviewing and optimizing daily service routes
• Answering incoming customer calls and providing exceptional service
• Accurately entering and maintaining service ticket information
• Coordinating technician schedules and workload management
• Creating dispatch numbers for parts orders and service work
• Tracking and following up on parts orders
• Scheduling return visits and installation appointments
• Communicating effectively with customers, technicians, and internal departments
• Helping maintain a smooth and efficient operation throughout the day

Skills

Customer service

Office coordination

Microsoft Office

Scheduling

Communication

Job description

Gervais Mechanical Services, LLC. in Auburn, MA is seeking an energetic Dispatcher to coordinate schedules, enhance service routes, and ensure timely, professional support for customers.

You will handle calls, tickets, and day-to-day dispatch operations with a team of service technicians. Ideal candidates bring at least 2 years of office or customer service experience, strong communication skills, and a professional demeanor.