Dispatcher - Customer Support Rep

Staugustaplumbing; Saint Cloud (MN); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Dental insurance

Life insurance

Vision insurance

Health savings account

Employee discount

Flexible schedule

Paid time off

Paid holidays

Incentive program

No on-call shifts

Job summary

Augusta Plumbing and Heating in Saint Cloud, MN, is hiring a full-time Dispatcher - Customer Support Rep to support customers and coordinate service calls. You will speak with clients, schedule plumbing and HVAC appointments, and dispatch technicians.

The role offers a collaborative office environment and growth opportunities. Ideal candidates have 1+ years in administration or customer service, proficiency with Word/Excel, and a proactive problem-solving mindset.

Qualifications

• 1+ years of administrative or customer service experience.
• Proficiency with Microsoft Word and Excel.
• Ability to adapt and make independent decisions.
• Strong attention to detail and accuracy.
• Willingness to learn and participate in training.
• High school diploma or equivalent.

Responsibilities

• Provide friendly customer service over the phone and answer questions.
• Address concerns and schedule plumbing/HVAC appointments.
• Dispatch technicians to jobs and track progress.
• Communicate with technicians to ensure customer needs are met.
• Maximize efficiency and productivity in daily operations.

Skills

Administrative experience

Customer service experience

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Take a big step in your administrative career and join Augusta Plumbing and Heating as a full-time Dispatcher - Customer Support Rep! We need an energetic and enthusiastic person to join our St. Cloud, MN office and help keep our day-to-day operations smooth.

Make a tangible impact while earning $25.00/hour and enjoying excellent benefits like:

• 401(k) with match
• Health, dental, life, and vision insurance
• Health savings account
• Employee discount
• Flexible schedule
• Paid time off
• Paid holidays off
• Robust incentive program
• No on-call, night, or weekend shifts

Become our Dispatcher - Customer Support Rep and help take our business to the next level!

OUR MISSION

At Augusta Plumbing and Heating, we've been the area's go-to choice for reliable and affordable plumbing and HVAC services since 2007. With a focus on customer service and high-quality work, we stand out for our commitment to excellence. We boast a low-pressure environment where employees can focus on delivering quality work and meeting customer needs without added stress. We make sure every team member has a healthy work-life balance, opportunities to learn, and the right tools for their job. Join us to embark on a rewarding career!

YOUR DAY

As our Dispatcher - Customer Support Rep, you're a key component of our office and client satisfaction. Providing friendly customer service, you speak with clients over the phone, answer questions, address concerns, and schedule appointments for plumbing and HVAC services. Throughout each day, you dispatch technicians to their next jobs, track their progress, and make adjustments if any problems or delays come up. Your goal is to maximize efficiency and productivity, communicating with technicians to ensure we properly meet our customers' needs.

REQUIREMENTS

Minimum Requirements:

• 1+ years of administrative or customer service experience
• Proficiency with Microsoft Word and Excel
• Ability to thrive in an environment that offers freedom and allows room for independent decision-making and problem-solving
• Comfort with chaos and an ability to easily adapt to changing circumstances
• Strong attention to detail and commitment to accuracy
• Desire to continuously improve, learn more, and participate in training
• High school diploma or equivalent

Preferred Qualifications:

• Experience in the home services industry
• Dispatch experience
• Experience communicating with customers over the phone

ARE YOU READY FOR THIS DYNAMIC OFFICE OPPORTUNITY?

Become the newest member of our brilliant plumbing and HVAC team!