Entry-Level Dispatcher & Telecommunicator Trainee

County Emergency Communications; North Carolina; On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Employer-provided training

Job summary

County Emergency Communications in Shannon, NC seeks Dispatcher Trainee and Telecommunicator Trainee to begin a structured path into emergency communications. Trainees learn to receive calls, document incidents, operate dispatch systems, and support emergency response under experienced instructors.

Training blends classroom work, simulations, and supervised console shifts. Schedules may include nights, weekends, holidays, and overtime as skills and certifications are earned.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong typing and computer skills are essential.
• Clear communication and professionalism expected.
• Willingness to receive feedback during training.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Basic computer skills

Clear communication

Accurate typing

Customer service experience

Education

High school diploma

Job description

County Emergency Communications in Shannon, NC seeks Dispatcher Trainee and Telecommunicator Trainee to begin a structured path into emergency communications. Trainees learn to receive calls, document incidents, operate dispatch systems, and support emergency response under experienced instructors.

Training blends classroom work, simulations, and supervised console shifts. Schedules may include nights, weekends, holidays, and overtime as skills and certifications are earned.