Dispatcher & Telecommunicator Trainee – Emergency Comm

County Emergency Communications; City of Albany (NY); Vor Ort; USD 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Zusammenfassung

County Emergency Communications in Westerlo, NY seeks Dispatcher Trainee / Telecommunicator Trainee to begin a structured entry into emergency communications under the guidance of instructors. Trainees learn to receive calls, document incidents, operate systems, and support response operations.

Training combines classroom instruction, simulations, and supervised console assignments. Schedules may include nights, weekends, holidays, and overtime as training progresses.

Qualifikationen

• A high school diploma or recognized equivalent is commonly required.
• Trainee positions are intended for applicants without previous dispatch experience.
• Basic computer skills, clear communication, and accurate typing are encouraged.

Aufgaben

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Kenntnisse

Basic computer skills

Clear communication

Accurate typing

Customer service experience

Ausbildung

High school diploma or GED

Jobbeschreibung

County Emergency Communications in Westerlo, NY seeks Dispatcher Trainee / Telecommunicator Trainee to begin a structured entry into emergency communications under the guidance of instructors. Trainees learn to receive calls, document incidents, operate systems, and support response operations.

Training combines classroom instruction, simulations, and supervised console assignments. Schedules may include nights, weekends, holidays, and overtime as training progresses.