Emergency Dispatch Trainee: Launch a Public Safety Career

County Emergency Communications; Village of Cooperstown (NY); On-site; USD 38,000 - 60,000; Full time

Job summary

County Emergency Communications in Worcester, NY invites applicants to Dispatcher Trainee and Telecommunicator Trainee roles. These structured positions introduce you to emergency communications, with training to receive calls, document incidents, operate dispatch systems, and support response operations.

As you progress, responsibilities expand based on demonstrated skills and certifications. Trainees complete assessments, training milestones, and background checks while learning

Qualifications

• High school diploma or equivalent commonly required.
• Trainee roles often target applicants without dispatch experience.
• Assessments with minimum scores may be required.
• Basic computer skills, clear communication, and accurate typing are required.

Responsibilities

• Learn emergency call-taking procedures and terminology.
• Confirm locations and gather incident details.
• Develop typing and CAD skills.
• Study service-area geography and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform duties under supervision.
• Complete assessments and training milestones.
• Learn confidentiality and professional conduct requirements.

Skills

Clear communication

Accurate typing

Customer service

Computer skills

Education

High school diploma or equivalent

Job description

County Emergency Communications in Worcester, NY invites applicants to Dispatcher Trainee and Telecommunicator Trainee roles. These structured positions introduce you to emergency communications, with training to receive calls, document incidents, operate dispatch systems, and support response operations.

As you progress, responsibilities expand based on demonstrated skills and certifications. Trainees complete assessments, training milestones, and background checks while learning