Entry-Level Dispatcher & Telecommunicator Trainee

911 Emergency Communications; Wayland (OH); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications in Wayland, OH seeks Dispatcher Trainee / Telecommunicator Trainee to begin a structured career in emergency communications. You will learn how to receive calls, document incidents, operate dispatch systems, and support emergency response operations under qualified supervision.

Training blends classroom instruction with simulations and supervised console assignments. Schedules may include nights, weekends, holidays, and overtime as you progress toward required

Qualifications

• High school diploma or equivalent required.
• Trainee positions for applicants without dispatch experience.
• Basic computer skills, clear communication, accurate typing, and willingness to receive feedback.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Clear communication

Accurate typing

Basic computer skills

Willingness to receive feedback

Customer service

Telephone-based experience

CAD skills

Education

High school diploma or equivalent

Tools

Computer-aided dispatch (CAD)

Job description

911 Emergency Communications in Wayland, OH seeks Dispatcher Trainee / Telecommunicator Trainee to begin a structured career in emergency communications. You will learn how to receive calls, document incidents, operate dispatch systems, and support emergency response operations under qualified supervision.

Training blends classroom instruction with simulations and supervised console assignments. Schedules may include nights, weekends, holidays, and overtime as you progress toward required