Emergency Dispatch Trainee | Telecommunicator

Emergency Telecommunicator Services; Lewisburg (WV); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

Emergency Telecommunicator Services seeks trainees for Dispatcher and Telecommunicator programs in Frankford, WV. Trainees learn call-taking, incident documentation, and radio procedures under supervision, with growth as skills demonstrate and certifications earned.

Training combines classroom instruction and supervised console assignments; schedules may include nights, weekends, holidays, and overtime depending on the agency and training milestones.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Trainee positions are often intended for applicants without previous dispatch experience, although individual employers may establish additional prerequisites.
• Candidates should have basic computer skills, clear communication, accurate typing, and a willingness to receive feedback.

Responsibilities

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Skills

Typing

Communication

Computer skills

Customer service

Willingness to learn

Education

High school diploma or equivalent

Tools

Computer-aided dispatch (CAD)

Job description

Emergency Telecommunicator Services seeks trainees for Dispatcher and Telecommunicator programs in Frankford, WV. Trainees learn call-taking, incident documentation, and radio procedures under supervision, with growth as skills demonstrate and certifications earned.

Training combines classroom instruction and supervised console assignments; schedules may include nights, weekends, holidays, and overtime depending on the agency and training milestones.