Emergency Communications Trainee (Dispatcher/Telecommunicator)

Emergency Telecommunicator Services; Village of Hilton (NY); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

Emergency Telecommunicator Services in Hilton, NY offers Dispatcher Trainee and Telecommunicator Trainee opportunities as structured introductions to emergency communications work. Trainees learn call-taking, incident documentation, and CAD while under supervision and gradually take on independent tasks as skills and certifications are achieved.

Training may involve classroom instruction, simulations, and supervised console assignments, with schedules potentially including nights, weekends,

Qualifications

• Trainee positions are intended for applicants without prior dispatch experience.
• Candidates should have basic computer skills, clear communication and accurate typing.
• Check vacancy for required assessments and minimum scores.

Responsibilities

• Learn emergency call-taking procedures and agency terminology
• Practice confirming locations and gathering essential incident details
• Develop accurate typing and computer-aided dispatch skills
• Study service-area geography, maps, and response jurisdictions
• Learn radio procedures and unit-status monitoring
• Observe and perform assigned duties under supervision
• Complete assessments, coaching sessions, and training milestones
• Learn confidentiality, security, and professional-conduct requirements

Skills

Computer skills

Clear communication

Accurate typing

Willingness to receive feedback

Customer service experience

Education

High school diploma

Job description

Emergency Telecommunicator Services in Hilton, NY offers Dispatcher Trainee and Telecommunicator Trainee opportunities as structured introductions to emergency communications work. Trainees learn call-taking, incident documentation, and CAD while under supervision and gradually take on independent tasks as skills and certifications are achieved.

Training may involve classroom instruction, simulations, and supervised console assignments, with schedules potentially including nights, weekends,