Emergency Communications Trainee: Dispatcher/Telecommunicator

Emergency Telecommunicator Services; Village of Cooperstown (NY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

Emergency Telecommunicator Services is offering Dispatcher Trainee and Telecommunicator Trainee opportunities in Otego, NY. Trainees receive structured instruction while learning to receive calls, document incidents, operate dispatch systems, and support emergency responses.

As training progresses, responsibilities increase based on demonstrated skills, certifications, and performance standards established by the employer.

Qualifications

• High school diploma or equivalent required; trainee roles aimed at applicants without dispatch experience.
• Candidates should have basic computer skills, clear communication, accurate typing, and willingness to receive feedback.
• Customer service or telephone-based experience may be useful; check vacancy for assessments and minimum scores.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Computer skills

Clear communication

Typing

Customer service

Education

High school diploma or equivalent

Tools

CAD software

Job description

Emergency Telecommunicator Services is offering Dispatcher Trainee and Telecommunicator Trainee opportunities in Otego, NY. Trainees receive structured instruction while learning to receive calls, document incidents, operate dispatch systems, and support emergency responses.

As training progresses, responsibilities increase based on demonstrated skills, certifications, and performance standards established by the employer.