Emergency Dispatcher Trainee – Start Your Safety Career

911 Emergency Communications; Ravenna (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

911 Emergency Communications in Wayland, OH seeks Dispatcher Trainee / Telecommunicator Trainee to begin a structured program. Trainees learn call-taking, incident documentation, and dispatch operations under supervision, with progression based on training milestones and certifications.

Role involves classroom instruction, simulations, and supervised console work; schedules may include nights, weekends, holidays, and overtime as training and operations require.

Qualifications

• Must have high school diploma or equivalent.
• Basic computer literacy and typing ability are required.
• Strong communication skills and reliability are essential.
• Customer service experience is a plus.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments, coaching sessions, and training milestones.
• Learn confidentiality, security, and professional-conduct requirements.

Skills

Typing speed

Basic computer skills

Clear communication

Customer service experience

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Wayland, OH seeks Dispatcher Trainee / Telecommunicator Trainee to begin a structured program. Trainees learn call-taking, incident documentation, and dispatch operations under supervision, with progression based on training milestones and certifications.

Role involves classroom instruction, simulations, and supervised console work; schedules may include nights, weekends, holidays, and overtime as training and operations require.