Emergency Communications Trainee — Paid Training

Emergency Telecommunicator Services; City of White Plains (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employer-provided training

Job summary

Emergency Telecommunicator Services is seeking Dispatcher Trainee opportunities in Valhalla. Trainees learn to receive calls, document incidents, operate dispatch systems, and support emergency response operations under supervision.

Training combines classroom instruction, simulations, and supervised console assignments. Schedules may include nights, weekends, holidays, and overtime as trainees progress through required milestones.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Candidates should have basic computer skills and clear communication.
• Accurate typing and listening skills are essential.
• Customer service or telephone-based experience may be useful.

Responsibilities

• Learn emergency call-taking procedures and agency terminology.
• Practice confirming locations and gathering essential incident details.
• Develop accurate typing and computer-aided dispatch skills.
• Study service-area geography, maps, and response jurisdictions.
• Learn radio procedures and unit-status monitoring.
• Observe and perform assigned duties under supervision.
• Complete assessments and training milestones.
• Meet confidentiality and professional conduct requirements.

Skills

Typing

Communication

Basic computer skills

Customer service

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services is seeking Dispatcher Trainee opportunities in Valhalla. Trainees learn to receive calls, document incidents, operate dispatch systems, and support emergency response operations under supervision.

Training combines classroom instruction, simulations, and supervised console assignments. Schedules may include nights, weekends, holidays, and overtime as trainees progress through required milestones.