Dispatcher/Service Admin

Filtrex Service Group; Tulsa (OK); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Filtrex Service Group in Tulsa, OK seeks a dispatcher to coordinate daily schedules and route service technicians across its HVAC/R network. You will handle incoming calls, gather customer information, and ensure timely dispatch while delivering outstanding service.

The role requires multitasking, strong communication, and proficiency with MS Word and Excel in a fast-paced environment. A professional appearance and team-oriented mindset are essential.

Qualifications

• Must be able to multitask and handle calls efficiently.
• Excellent written and verbal communication required.
• Proficient with MS Word and MS Excel.
• Typing 50+ WPM and learn new software quickly.
• Professional phone demeanor and strong customer focus.

Responsibilities

• Coordinate daily schedules and routing of service technicians.
• Answer incoming service and repair calls and gather customer information.
• Schedule and dispatch requests in a timely manner.
• Support efficient field operations and exceptional customer service.

Skills

Positive attitude

Multitask

Phone demeanor

Verbal communication

Written communication

Professional appearance

Follow procedures

Customer service

Organizational skills

Teamwork

Attention to detail

Typing 50wpm

Learn software

MS Word

MS Excel

Job description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Filtrex is a nationwide company searching for skilled technicians to perform, conduct, and complete thorough preventative maintenance on all heating, ventilation air conditioning systems and refrigeration equipment throughout various facilities. General duties include inspection, and cleaning of all types of HVAC/R equipment. The ideal candidate must be self-motivated, responsible and carry a professional appearance and attitude. They must also have a broad understanding of smartphone technology for digital communication and documentation.

The Dispatcher plays a key role in coordinating the daily schedules and routing of Service Technicians to support efficient field operations and exceptional customer service. This position is also responsible for receiving incoming service and repair calls, gathering customer information, and ensuring requests are properly scheduled and dispatched in a timely manner.

Weekends/Evening

Requirements

• Positive attitude
• Ability to multitask
• Professional phone demeanor
• Excellent verbal communication
• Professional appearance
• Demonstrate the ability to follow operational procedures
• Strong customer service orientation
• Effective organizational and communication skills
• Excellent written communication
• An ability to function well as part of a team
• Diligent attention to detail
• Ability to type 50+WPM
• Ability to learn new software
• MS Word, MS Excel