Service Dispatcher

Anderson Mechanical Inc.; Pascagoula (MS); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Paid Training

Flexible Scheduling

Year-Round Work

Job summary

A local service company in Pascagoula is seeking a Service Dispatcher to assist in the administration and productivity of the Service Department. The role requires excellent organizational skills, HVACR knowledge, and the ability to interact with technicians and customers. Qualifications include supervisory experience in customer service and negotiation skills. Offered benefits include competitive salary, health insurance, and opportunities for career advancement.

Qualifications

• Supervisory experience in customer service, preferably in HVACR.
• Negotiation skills with suppliers required.
• Ability to serve as acting Service Manager when needed.

Responsibilities

• Assist in the administration, field productivity, and profitability of the department.
• Interact with technicians, suppliers, and customers regularly.
• Schedule service jobs based on technician capabilities.

Skills

Supervisory experience in customer service

Excellent communication skills

Negotiation skills with suppliers

Basic HVACR knowledge

Flexibility to work non-standard hours

Job description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance

Position Overview: The Service Dispatcher reports to the Service Manager and is responsible for assisting in the administration, field productivity, and profitability of the Service Department. The role supports the Service Manager in achieving departmental and corporate strategic goals.

Additional Benefits:

• Paid Training
• Career Advancement Opportunities
• Flexible Scheduling
• Year-Round Work
• Spiffs, Rewards, & Employee Contests

Key Skills and Responsibilities:

• Organizational and supervisory skills to meet departmental goals.
• Interact with technicians, suppliers, and customers regularly.
• Assist in planning, organizing, and coordinating department resources.
• Schedule service jobs considering job complexity and technician capabilities.
• Train technicians in customer service, sales, and marketing techniques.
• Manage accounts receivable and negotiate credit terms.
• Coordinate scheduling with other department managers.
• Resolve customer complaints efficiently and report incidents.
• Work with suppliers on parts issues and report problems.
• Perform staff duties as directed by the Service Manager.

Qualifications:

• Supervisory experience in customer service, preferably in HVACR or building services.
• Negotiation skills with suppliers.
• Excellent communication skills across diverse groups.
• Basic HVACR knowledge and support capabilities.
• Understanding of HVACR terminology, job-costing, marketing, and sales.
• Flexibility to work non-standard hours and be on-call.
• Ability to serve as acting Service Manager if needed.
• Customer meeting skills and sales ability for service jobs and contracts.
• Knowledge of relevant laws and regulations.
• Support technicians during after-hours calls.
• Valid driver’s license.

Note: Interested candidates can TEXT - 'FUN' to 228-205-2708 to start the hiring process!