Service Dispatcher

Able Heating & Air, Inc.; Culpeper (VA); On-site; USD 28,000 - 34,000; Full time

Job summary

Able Heating and Air in Culpeper, VA has an immediate opening for an experienced Service Dispatcher to manage daily service schedules for our technicians and ensure commitments are met. This role requires confident communication and strong process-management skills in a fast-paced environment.

You will coordinate appointments, assign technicians based on location and skill, and keep customers, technicians, and managers informed of status and updates.

Qualifications

• Two years of administrative, process-management, or project-management experience; HVAC trade preferred.
• Prior dispatching experience in HVAC or similar trades strongly preferred.
• Proficiency with Word, Excel, and Outlook.
• Strong communication skills in English, both written and spoken.

Responsibilities

• Schedule, prioritize, and dispatch service and maintenance calls
• Monitor technicians' progress and adjust schedules throughout the day
• Keep customers informed of appointment times, delays, and service updates
• Prepare estimates, schedule approved work, and coordinate return visits
• Communicate with warehouse staff to ensure parts and materials are available
• Maintain accurate customer records, job notes, invoices, timesheets, and dispatch tickets
• Monitor open work orders and follow through to completion
• Assist with workload planning, maintenance scheduling, and parts ordering
• Collaborate with technicians and department managers to support efficient daily operations

Skills

Communication

Organization

Decision making

Problem solving

Customer focus

Team collaboration

Tools

Dispatching software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Service Dispatcher

Able Heating and Air in Culpeper has an immediate opening for an experienced Service Dispatcher to manage the daily schedules of our service technicians and help ensure all customer commitments are met. This position requires a confident communicator with strong process-management skills who can make quick decisions in a fast-paced environment.

The ideal candidate is dependable, detail-oriented, customer-focused, and able to anticipate what needs to be done and take action-all while maintaining a positive and professional attitude.

We offer a great working environment with friendly, helpful employees. If you meet the qualifications and are ready to be part of a great company, we'd like to hear from you!

Compensation:

$20.00-$25.00 per hour

Schedule:

Monday-Friday, 8:30 a.m.-5:00 p.m. Required overtime may be necessary during peak season, typically May through October.

Benefits:

Medical premium 50% paid by employer for employee, paid vacation, paid training opportunities, retirement options

What We Offer:

• Comprehensive Benefits Package
  • Paid time off
  • Retirement plan
  • Medical insurance with 50% of the employee premium paid by the employer
• Growth and advancement opportunities
• Professional development and training
• Year-round, essential work
  • No layoffs
• Great reputation built around a loyal customer base

Position Summary:

As our Service Dispatcher, you will play a key role in connecting customers with our field technicians and keeping daily service operations running smoothly. You will manage appointments, prioritize incoming calls, match technicians to jobs based on skill level and location, and maintain clear communication among customers, technicians, and department managers.

• Schedule, prioritize, and dispatch service and maintenance calls
• Monitor technicians' progress and adjust schedules throughout the day
• Keep customers informed of appointment times, delays, and service updates
• Prepare estimates, schedule approved work, and coordinate return visits
• Communicate with warehouse staff to ensure technicians have the necessary parts and materials
• Maintain accurate customer records, job notes, invoices, timesheets, and dispatch tickets
• Monitor open work orders and follow through to completion
• Assist with workload planning, maintenance scheduling, and parts ordering
• Collaborate with technicians and department managers to support efficient daily operations

Qualifications:

• At least two years of administrative, process-management, or project-management experience; HVAC or a similar trade industry is preferred
• Prior dispatching experience in HVAC, plumbing, electrical, pool service, or another trade is strongly preferred
• Experience using dispatching or field-service software preferred
• Ability to communicate clearly and professionally in English, both verbally and in writing
• Proficiency in Word, Excel, and Outlook
• Strong organizational, follow-through, and attention-to-detail skills
• Ability to prioritize multiple calls and responsibilities in a fast-paced environment
• Confident decision-making and problem-solving skills
• Customer-focused attitude and ability to build positive rapport
• Ability to work collaboratively with technicians, managers, and office staff
• Dependability and availability to work the required schedule, including seasonal overtime

Candidates will be required to pass a background upon being given a conditional offer of employment