Operations Dispatcher

National HVAC Seaford; Seaford (DE); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Generous PTO and holidays

Healthcare benefits with company-paid–

401k Plan through Fidelity

Company cell phone

Dynamic, customer-focused environment

Job summary

National HVAC Seaford is seeking an Operations Dispatcher to manage technician schedules and ensure service commitments are met. You will coordinate daily dispatch for maintenance and repairs, interact with customers, and provide regular status updates while collaborating with Service Managers and Sales Reps.

Ideal candidates have HVAC dispatch experience, strong Excel/Word skills, and excellent communication and organizational abilities to keep operations efficient and cost-effective.

Qualifications

• Two years HVAC dispatch experience preferred.
• Proficient in Microsoft Excel and Word.
• Excellent verbal/written communication skills.
• Excellent customer service and phone skills.
• Excellent interpersonal skills in an office environment.
• Able to understand technical terminology and mechanical processes.
• Key2Act/Great Plains software experience a plus.
• Strong organizational skills.
• The position may require lifting approximately 15-20 lbs.

Responsibilities

• Coordinate Service Technicians to perform scheduled maintenance and repairs.
• Maintain knowledge of maintenance contracts including coverage and billable services.
• Schedule technicians daily, weekly, and monthly and reconcile time entries.
• Interact with Customers, Service Managers, Field Supervisors, Technicians, and Sales Reps to meet needs.
• Provide frequent status updates to Customers.
• Review technicians’ call summaries and schedule follow-up work; collaborate with A/R.
• Answer, handle and/or distribute inbound calls.

Skills

HVAC dispatch

MS Excel

MS Word

Customer service

Communication

Interpersonal skills

Organizational skills

Technical terminology

Lifting 15-20 lbs

Tools

Key2Act/Great Plains (Microsoft Dynamics GP)

Job description

Description

As an Operations Dispatcher, your primary objective is to utilize the dispatch software to effectively maintain work schedules for service technicians and assure that customer commitments are met in a timely manner. This position must maintain a working knowledge of all maintenance contracts that are assigned to them including type of coverage, which services are included, and which services are billable.

Daily coordination of Service Technicians to perform scheduled maintenance and repairs to assure Customer commitments are met with the properly skilled personnel and in a cost-efficient manner

Daily, weekly, monthly scheduling of all Technicians, including reconciling time entries

Daily interaction with Customers to meet their needs as well as Service Managers, Field Supervisors, Technicians, and Sales Reps to facilitate meeting Customer’s needs

Provide frequent status updates to Customers

Review each service tech’s call summaries daily to ensure customer’s needs are met and follow up work is scheduled if needed. Work with A/R Department on current Customer status

Answer, handle and/or distribute inbound calls

Benefits

• Generous Paid Time Off (PTO) Policy with 10 company paid holidays
• Incredible healthcare benefits with company paid employee insurance options.
• 401k Plan through Fidelity.
• Company cell phone.
• Dynamic work environment focused on customer satisfaction through employee team empowerment.

Requirements

• Two years of HVAC dispatch experience preferred
• Computer literate and technology savvy. Proficient in Microsoft (especially Excel and Word)
• Excellent verbal/written communication skills
• Excellent customer service and phone skills
• Excellent interpersonal skills in an office environment.
• Able to understand technical terminology and mechanical processes
• Key2Act/Great Plains (Microsoft Dynamics GP) software experience a plus
• Strong organizational skills
• The position may require the candidate to have the ability to lift approximately 15-20 lbs. in assistance of handling materials