Dispatcher & Scheduler: Route Oversight & Customer Support

Transdev; Chicago (IL); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Vacation 5 days

Paid sick leave 40h

8 holidays

Medical/dental/vision

Life insurance

401(k)

Job summary

Transdev in Chicago, IL is hiring a Dispatcher/Scheduler who oversees road service by coordinating with Operators and carriers and providing customer support to clients.

The ideal candidate has 3–5 years of dispatching experience, a high school diploma or GED, and strong verbal, interpersonal and problem‑solving skills. Night shifts are required, with benefits including vacation, sick leave, holidays, health/dental/vision coverage and a 401(k).

Qualifications

• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable.

Responsibilities

• Oversee and schedule road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Nights/Overnight Schedule
• Other duties as required.

Skills

Customer service

Verbal communication

Interpersonal skills

Education

High School Diploma or GED

Technical Degree preferred

Job description

Transdev in Chicago, IL is hiring a Dispatcher/Scheduler who oversees road service by coordinating with Operators and carriers and providing customer support to clients.

The ideal candidate has 3–5 years of dispatching experience, a high school diploma or GED, and strong verbal, interpersonal and problem‑solving skills. Night shifts are required, with benefits including vacation, sick leave, holidays, health/dental/vision coverage and a 401(k).