Dynamic Dispatcher: Paratransit & Driver Coordination

Fountain; Chicago (IL); On-site; USD 27,276 - 38,848; Full time

Benefits offered by this job

Exceptional Medical, Dental, Vision, and Life Insurance

401(k) with 4% employer match

PTO for part-time and full-time positions

Paid holidays

Job summary

A leading mobility solutions provider is seeking a Dispatcher in Chicago. The role involves managing incoming calls, assisting drivers, and resolving customer concerns. Candidates should have over one year of experience in relevant fields and exhibit strong organizational and communication skills. Benefits include competitive compensation and health insurance. Join a diverse team dedicated to sustainable transport solutions.

Qualifications

• 1+ years of experience in dispatch, call center, customer service, or hospitality.
• Excellent written and oral communication skills.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Answer high-volume incoming calls and respond to email inquiries.
• Monitor drivers throughout their routes.
• Assist in resolving customer concerns and incidents.

Skills

Detail-oriented

Organizational skills

Communication skills

Proficiency in Microsoft Office

Experience with Transportation Management System (TMS)

Bilingual

Job description

A leading mobility solutions provider is seeking a Dispatcher in Chicago. The role involves managing incoming calls, assisting drivers, and resolving customer concerns. Candidates should have over one year of experience in relevant fields and exhibit strong organizational and communication skills. Benefits include competitive compensation and health insurance. Join a diverse team dedicated to sustainable transport solutions.