Transit Dispatcher - Safe, On-Time Ride Coordination

Transdev North America, Inc.; Arcadia (CA); On-site; USD 39,000 - 58,000; Full time

Benefits offered by this job

Vacation days

Sick leave

Medical insurance

Dental & Vision

401k

Job summary

Transdev North America, Inc. in Arcadia, CA is hiring a Dispatcher to oversee road service, coordinate with operators, and provide strong customer support while prioritizing safety.

The role requires reliability, clear communication, and the ability to manage multiple routes and incidents. This position is under a collective bargaining agreement with starting pay per the union scale, with progression and full benefits including vacation, sick leave, medical/dental/vision coverage, 401(k), and

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Skills

Dispatching experience

Customer service

Problem solving

Shift flexibility

Education

High School Diploma or GED

Technical degree preferred

Job description

Transdev North America, Inc. in Arcadia, CA is hiring a Dispatcher to oversee road service, coordinate with operators, and provide strong customer support while prioritizing safety.

The role requires reliability, clear communication, and the ability to manage multiple routes and incidents. This position is under a collective bargaining agreement with starting pay per the union scale, with progression and full benefits including vacation, sick leave, medical/dental/vision coverage, 401(k), and