Dynamic Transportation Dispatcher | Real-Time Route Coordination

First Student, Inc.; New York (NY); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Paid vacation, personal days, andholid

Medical, dental, and vision coverage

401(k)

Company-paid life insurance

$500 employee referral bonus

Advancement opportunities

Job summary

First Student, Inc. Bronx location is seeking a dependable Dispatcher to support daily transportation operations. You will assist with routes, driver assignments, and real-time adjustments to keep routes on schedule.

This role emphasizes safety, communication, and reliable service. The ideal candidate has 1-2 years of relevant experience and strong communication skills, with the ability to manage multiple priorities in a fast-paced environment. A high school diploma is required.

Qualifications

• High school diploma or equivalent.
• 1-2 years of relevant experience preferred.
• Dispatch, transportation, terminal, or professional driving experience preferred.
• Knowledge of radio dispatch procedures.
• Strong communication and customer service skills.
• Ability to remain organized and make decisions in a fast-paced environment.
• Ability to manage multiple priorities and meet deadlines.
• Comfortable communicating by phone and two-way radio.
• Basic computer skills.
• Dependable attendance and punctuality.
• Ability to meet applicable DOT physical and drug-testing requirements when required for the position.

Responsibilities

• Assist with daily routes, schedules, and driver assignments.
• Coordinate and monitor radio and telephone traffic.
• Communicate route changes, delays, call-outs, and other operational updates.
• Work with drivers and monitors to resolve service issues.
• Respond to customer questions and complaints and help identify solutions.
• Serve as a liaison between customers, drivers, monitors, and local operations.
• Help resolve pickup and drop-off issues in real time.
• Maintain accurate dispatch logs, records, and operational documentation.
• Coach and provide direction to drivers and monitors as needed.
• Assist with backup driving when required.
• Perform clerical and administrative duties related to transportation operations.
• Support special projects and other operational needs as assigned.
• Assist with supervision of daily transportation operations.

Skills

Communication

Customer service

Organization

Attention to detail

Education

High school diploma

Tools

Radio dispatch systems

Job description

First Student, Inc. Bronx location is seeking a dependable Dispatcher to support daily transportation operations. You will assist with routes, driver assignments, and real-time adjustments to keep routes on schedule.

This role emphasizes safety, communication, and reliable service. The ideal candidate has 1-2 years of relevant experience and strong communication skills, with the ability to manage multiple priorities in a fast-paced environment. A high school diploma is required.