Dispatcher

Bee's Plumbing and Heating; Seattle (WA); On-site; USD 30,307 - 37,195; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Training and development

Supportive work environment

Job summary

A leading plumbing service provider in Seattle is seeking an experienced Dispatcher to manage service requests and act as a communication hub between customers and technicians. You should have at least 2 years of dispatching experience, strong problem-solving skills, and the ability to multitask in a dynamic environment. The position offers competitive pay and comprehensive benefits including health insurance, retirement plans, and opportunities for professional growth.

Qualifications

• 2+ years of dispatching experience. Call center experience is highly preferred.
• HVAC, Plumbing, Electrical, or other service-based industry experience is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in basic computer applications and call center software.

Responsibilities

• Efficiently schedule and dispatch service calls to field technicians.
• Act as the main point of contact for field teams and customers.
• Address customer inquiries and resolve issues promptly.
• Monitor schedules closely and make real-time adjustments.
• Maintain accurate records of service requests and schedules.
• Coordinate emergency response efforts when necessary.
• Ensure efficient allocation of resources to meet operational demands.
• Work closely with other departments to improve service delivery.

Skills

Communication skills

Problem-solving abilities

Multitasking

Tools

Service Titan

Job description

Job Overview

Are you a master of multitasking with a knack for communication? Do you thrive in fast-paced environments where every second counts? Join Bee's as a Dispatcher for the Plumbing department and play a crucial role in ensuring our customers' homes are serviced promptly. As a Dispatcher, you will serve as the central communication hub between our customers, field technicians, and various departments within the business operations team.

Work Schedule

We ask for open availability between Monday-Friday: 6:00 am – 8:30 pm, Saturday & Sunday: 7:00 am - 8:00 pm

Key Responsibilities

• Coordinating Service Requests: Efficiently schedule and dispatch service calls to field technicians.
• Communication Point: Act as the main point of contact for field teams, customers, and management.
• Problem-solving: Address customer inquiries and resolve issues promptly to ensure customer satisfaction.
• Monitor and Adjust Schedules: Monitor schedules closely and make real-time adjustments to optimize operations.
• Record-Keeping: Maintain accurate records of service requests, schedules, and any incidents, via Service Titan.
• Emergency Response: Coordinate emergency response efforts when necessary.
• Resource Allocation: Ensure efficient allocation of resources to meet operational demands.
• Collaboration: Work closely with other departments to streamline processes and improve service delivery.

Qualifications

• 2+ years of dispatching experience. Call center experience is highly preferred.
• HVAC, Plumbing, Electrical, or other service-based industry experience is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in basic computer applications and call center software. Service Titan experience is a plus.

Benefits

• Health insurance: Comprehensive medical, dental, and vision coverage.
• Retirement plan: 401(k) with company match.
• Paid time off: Generous vacation, holidays, and sick leave.
• Training and development: Ongoing opportunities for professional growth and advancement.
• Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.

Pay Range

$22 USD - $27 USD

About Bee's Plumbing And Heating

At Bee’s Plumbing and Heating, we are your gateway to a rewarding career in the home services industry! We are proud to be a leading provider of Plumbing services, sewer solutions, and home heating improvements. We believe that our success is rooted in the dedicated and passionate team members who make it all possible. We offer a culture of excellence, professional growth and development, cutting-edge technology and tools, a strong team environment, and competitive compensation and benefits.

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act.