Dispatcher

Berkeys Plumbing, A/C and Electrical; Southlake (TX); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Referral bonuses

Robust PTO plan

Health, Vision, and Dental plans

401K Retirement Plan with company match

Life Insurance and Disability coverage

Continuous Professional Development training

Company vehicle and gas card

Employee engagement and recognition programs

Flexibility and work-life balance

Job summary

Berkeys Plumbing, A/C and Electrical is seeking a Dispatcher to efficiently dispatch technicians for plumbing, HVAC, and electrical tasks. The ideal candidate will demonstrate strong communication skills, attention to detail, and a commitment to customer satisfaction.

This full-time position offers a competitive wage of $19/hour plus overtime, and includes numerous benefits such as a robust PTO plan and health insurance options.

Qualifications

• 5+ years in Customer Call Center preferred.
• 3+ years in a Dispatch Center preferred.
• Experience working with call center phone systems.

Responsibilities

• Dispatch technicians efficiently to maximize customer satisfaction.
• Provide exceptional customer service.
• Keep track of calls and maintain communication with technicians.
• Perform other duties as assigned by management.

Skills

Excellent communication skills

Attention to detail

Teamwork skills

Ability to work with a call center phone system

Customer service support

Education

High School Graduate/GED Equivalent

Tools

Service Titan

Job description

Berkeys Plumbing, AC, and Electrical has an opportunity for a Dispatcher! The Dispatching role is responsible for dispatching technicians for plumbing, HVAC, and electrical in a way that maximizes efficiency and ensures customer satisfaction. The role requires accuracy, energy, enthusiasm, integrity and the ability and commitment to be on time. The ideal candidate will have excellent communication skills and high attention to detail.

What You’ll Enjoy

• Referral bonuses
• Robust PTO plan, including Birthday PTO
• Monthly employee recognition program
• Health, Vision, and Dental plans with company contribution
• 401K Retirement Plan with company match up to 6%
• Life Insurance, Short-Term and Long-Term Disability coverage
• Continuous Professional Development training
• Dynamic and collaborative work environment
• Career growth opportunities with coaching and support
• Performance-based bonuses and incentives
• Company vehicle, gas card, uniforms, and cleaning service provided
• Employee engagement and recognition programs
• Quarterly company events and wellness initiatives
• Fitness reimbursement program and personal financial management services
• Incredible flexibility and work-life balance!

Compensation: $19/hour + OT

Essential Duties and Responsibilities

• Energy, enthusiasm, integrity, and interest in performing at a high level day in and day out.
• Ability and commitment to be on time.
• When a technician is ready, have them on the way quickly. Technicians should not be on standby with no communication longer than 10 minutes.
• Attention to detail.
• Always provide exceptional customer service to our clients.
• Strong teamwork skills and high regard for teamwork with respect.
• Ability to work with other employees, management, and technicians to get the job done correctly and in the best interest of our clients, while abiding by company policies and procedures.
• Flexibility regarding work hours and days, with weekends and weekends 'on-call' capabilities.
• Ability to see the 'big picture' of work committed and plan to achieve the challenge.
• Experience working with call center phone systems.
• Customer Service support duties as assigned. Support system to call center.
• Assign calls into the future.
• Scrub calls for accuracy and to set technicians up for success.
• Keeping up with chats, having them closed out and not sitting for longer than 10 minutes.
• Other duties as determined by management.

Education, Experience, and Training

• Minimum High School Graduate/GED Equivalent.
• 5+ years in Customer Call Center preferred.
• 3+ years in a Dispatch Center preferred.
• Service Titan experience preferred.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.