Dispatcher Lead - On-Time Delivery & Team Oversight

Mobile Mini, Inc; Milwaukee (WI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, vision

Tuition reimbursement

Retirement savings plan with company 1

Paid time off

Job summary

WillScot is hiring a Dispatcher to own the dispatch and office duties for the assigned territory. You will decide transport modes (in-house or vendors) to optimize cost and time for delivery, installation, service, or relocation of units. You will influence on-time delivery, customer satisfaction, and overall office performance.

The role requires coordinating daily tasks, supervising staff, ensuring DOT compliance, and maintaining safety and records in a fast-paced environment.

Qualifications

• High school diploma, GED, or 3 years of applicable experience.
• 2 years work experience.
• 2 years experience managing one or more employees.
• OR 1 year of experience with WillScot.
• MS Office/Excel/Word/Outlook experience.
• Experience working directly with customers by phone and email.
• Strong customer service orientation, active listening, excellent oral/written communication
• Ability follow direction and meet deadlines in a fast-paced environment
• Experience applying creativity to problem-solving
• Build sustainable relationships and trust with vendors through open, proactive communication
• Ability to effectively manage multiple, changing priorities in a fast-paced environment

Responsibilities

• Conducts business in compliance with all Environmental Health & Safety Policies.
• Conducts periodic safety meetings and updates safety documents and logs.
• Manages employee health and safety through creating a safe workplace with Safety Save, training and observations, and regularly scheduled assessments.
• Ensures operating standards are conducted; supported by robust training and communication actions
• Supervisory Responsibilities: assign tasks, daily assignments and other daily duties
• This role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.
• This role owns DOT compliance within an assigned territory
• Sets daily/weekly/monthly priorities for the team
• Schedule and assigns in-house or vendor drivers to achieve on-time targets and margins
• Schedules and assigns services and maintenance calls
• Reviews delivery/pick-up schedules and creates a dispatch plan
• Defines and maintains office/administrative procedures; acts as local coordinator for branch activities
• May manage one or more Branch Administrative employees
• Review Drivecam coaching opportunities and take action
• Conducts performance discussions and training
• Other duties as assigned

Skills

Customer service orientation

Active listening

Oral and written communication

Follow directions & deadlines

Multitasking in fast-paced env

Education

High school diploma or GED

2 years work experience

2 years experience managing one or more employees

1 year experience with WillScot

Tools

MS Office/Excel/Word/Outlook

Job description

WillScot is hiring a Dispatcher to own the dispatch and office duties for the assigned territory. You will decide transport modes (in-house or vendors) to optimize cost and time for delivery, installation, service, or relocation of units. You will influence on-time delivery, customer satisfaction, and overall office performance.

The role requires coordinating daily tasks, supervising staff, ensuring DOT compliance, and maintaining safety and records in a fast-paced environment.