Lead Logistics Dispatcher: On-Time Delivery & Team

WillScot; Lakeville (MA); On-site; USD 76,000 - 106,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid time off

Tuition reimbursement

Retirement savings plan with company  

Company holidays

Job summary

WillScot is seeking a Dispatcher to own the logistics schedule and office duties for the assigned territory. You will determine the best transportation methods, manage supervisory tasks, and ensure on-time delivery, service, and installation while upholding safety and company values.

The role emphasizes coordinating drivers, field service techs, and coordinators, with a focus on efficiency, accuracy, and customer satisfaction in a dynamic, fast-paced environment.

Qualifications

• Strong customer service orientation and excellent verbal/written communication.
• Ability to follow directions and meet deadlines in a fast-paced environment.
• Experience managing one or more employees or familiarity with WillScot is preferred.
• Experience working with customers by phone and email.

Responsibilities

• Owns the transactional logistics schedule and office responsibilities for the assigned territory.
• Decides optimal transportation means (in-house or vendor) for delivery, service, and relocation.
• Manages daily tasks and assigns work to drivers, field techs, and coordinators.
• Ensures DOT compliance within the territory.
• Schedules and coordinates dispatch to achieve on-time delivery and installation targets.

Skills

Customer service

Communication

Multitasking

Leadership

Education

High School Diploma or GED

Tools

CRM system

DOT compliance knowledge

Job description

WillScot is seeking a Dispatcher to own the logistics schedule and office duties for the assigned territory. You will determine the best transportation methods, manage supervisory tasks, and ensure on-time delivery, service, and installation while upholding safety and company values.

The role emphasizes coordinating drivers, field service techs, and coordinators, with a focus on efficiency, accuracy, and customer satisfaction in a dynamic, fast-paced environment.