Logistics Dispatcher & Team Lead – On-Time Deliveries

WillScot; Ohio, United States, Northern America, Americas; Hybrid; USD 52,000 - 68,000; Full time

Job summary

WillScot, North America’s leading provider of complete temporary space solutions, is hiring a Dispatcher for our assigned territory. You will own the transactional logistics schedule, determine optimal transport options (in-house or vendor), and supervise personnel to ensure on-time delivery, installation, and service while upholding safety standards.

You will coordinate with drivers, field service techs, and branch staff, manage daily tasks, monitor orders, and maintain documentation.

Qualifications

• High school diploma, GED, or 3 years of applicable experience.
• 2 years work experience.
• 2 years experience managing one or more employees.
• OR 1 year of experience with WillScot.
• Experience working directly with customers by phone and email.
• Strong customer service orientation, active listening, excellent oral/written communication.
• Ability follow direction and meet deadlines in a fast-paced environment.
• Experience applying creativity to problem-solving.
• Build sustainable relationships and trust with vendors through open, proactive communication.
• Ability to effectively manage multiple, changing priorities in a fast-paced environment.

Responsibilities

• Own all transactional logistics schedule for assigned territory.
• Determine optimal transportation means (in-house or vendor) for cost and time efficiency.
• Adhere to safety policies and maintain documentation.
• Provide supervisory oversight by assigning tasks and daily duties.
• Manage tasks for drivers, field service techs, setup crews, and coordinators.
• Coordinate with branch staff and vendors to ensure on-time delivery and installation.

Skills

Customer service orientation

Active listening

Oral/written communication

Follow directions & deadlines

Problem solving

Vendor communication

Multitasking

Education

High school diploma or GED

2 years work experience

2 years experience managing one or more employees

1 year experience with WillScot

Experience working with customers by phone and email

Job description

WillScot, North America’s leading provider of complete temporary space solutions, is hiring a Dispatcher for our assigned territory. You will own the transactional logistics schedule, determine optimal transport options (in-house or vendor), and supervise personnel to ensure on-time delivery, installation, and service while upholding safety standards.

You will coordinate with drivers, field service techs, and branch staff, manage daily tasks, monitor orders, and maintain documentation.