Dispatch Lead - Logistics & On-Time Delivery

WillScot; Duson (LA); On-site; USD 42,000 - 65,000; Full time

Job summary

WillScot is seeking a Dispatcher to own all aspects of the logistics schedule for the assigned territory. You will decide between in-house and vendor transportation to achieve cost and time efficiency for delivery, installation, service, and relocation of units.

You will drive key metrics like on-time delivery and customer satisfaction, while enforcing safety policies and collaborating with a team of drivers, technicians, and coordinators.

Qualifications

• High school diploma or GED required.
• 2+ years of work experience in a similar role.
• 2+ years of experience managing one or more employees.
• Experience working with customers by phone and email.

Responsibilities

• Owns the dispatcher schedule and office responsibilities for the assigned territory.
• Determine optimal transportation means (in-house or vendor) for delivery, service, and relocation.
• Maintain safety policies and ensure compliance with state and regional laws.
• Provide daily oversight and assign tasks to team members and temporary staff.
• Coordinate with drivers, field service techs, and branch coordinators to meet on-time targets.

Skills

Customer service

Communication skills

Time management

People management

Education

High school diploma / GED

Tools

CRM system

DOT compliance tools

Job description

WillScot is seeking a Dispatcher to own all aspects of the logistics schedule for the assigned territory. You will decide between in-house and vendor transportation to achieve cost and time efficiency for delivery, installation, service, and relocation of units.

You will drive key metrics like on-time delivery and customer satisfaction, while enforcing safety policies and collaborating with a team of drivers, technicians, and coordinators.