Dispatcher - HVAC

Marshall's Inc.; Springfield (OR); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Full-Time Service Coordinator / Dispatcher to enhance their dynamic team. In this pivotal role, you will be the communication hub between customers and service technicians, ensuring efficient scheduling and dispatching while providing exceptional customer service. If you are detail-oriented and thrive in a fast-paced environment, this opportunity offers a chance to contribute significantly to a respected HVAC company with a long-standing commitment to quality. Join a supportive team where your skills will be valued and developed, and enjoy a rewarding career with comprehensive benefits.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Vacation

401(k) with Employer Contributions

Flexible Spending Account

Qualifications

• Strong phone and customer service skills are essential.
• Attention to detail and organizational skills are critical for success.

Responsibilities

• Schedule and dispatch Service Technicians based on skills and availability.
• Take customer calls to determine needed services and provide quotes.
• Maintain accurate customer information and follow-up on appointments.

Skills

Customer Service Skills

Phone Skills

Organizational Skills

Attention to Detail

Communication Skills

Team Player

Geographical Knowledge of Lane County

Education

High School Diploma or Equivalent

Tools

Google Workspace (G-Suite)

Service Field Management Software

Job description

Marshall’s Specialty Services is looking for a Full-Time Service Coordinator / Dispatcher to join our expanding and dynamic team!

We're a well-respected HVAC company serving Lane County, OR since 1948. We care about our customers, employees, and quality of work. If you are detail-oriented, organized, and enjoy helping others, we want to hear from you!

While on-the-job training is provided, this position requires strong phone and customer service skills, and the ability to work quickly and accurately in a fast-paced work environment to schedule customers and dispatch Service Technicians according to technical skills, availability, and route efficiency. This role is the center of all communication between customers and service technicians, so cheerful professionalism, attention to detail, punctuality, and reliable attendance are essential for success in this position.

Pay: $19 - $23 per hour. Full-time, non-exempt position

Work hours: 8:00 am - 5:00 pm, Monday to Friday (Overtime and Evenings on occasion during peak seasons) in our office located at 4110 Olympic St., Springfield OR 97478

Benefits:

• Medical, dental, vision, and life insurance - 100% of employee-based premiums are paid by the company!
• Paid Vacation & Holidays
• 401(k) with employer contributions
• Flexible Spending Account

Qualifications:

• Computer Proficient (Experience with Google Workspace (G-Suite) is a plus)
• Strong phone skills and customer service skills
• Strong clerical, organizational, and attention to detail
• Strong communication proficiency both verbal and written
• Ability to successfully work with others; team player
• Geographical knowledge of Lane County, OR service area preferred
• Scheduling, dispatching, and/or CSR experience is a plus
• Experience using a service field management software is a plus

Duties and Responsibilities:

• Take live customer calls and determine what services are needed
• Provide customers with quotes and pricing for various services
• Create work orders and service agreements; document important details in field management software (training provided)
• Schedule customers for HVAC service appointments and follow-up repairs
• Schedule and dispatch Technicians according to technical skills, availability, and route efficiency to avoid wasted mileage
• Debrief and dispatch Service Technicians after calls are completed
• Regularly monitor new calls board to ensure customers are called back in a timely manner
• Maintain up-to-date and accurate customer information (contact info, extended warranties, equipment information, etc.)
• Make reminder calls to customers
• Collaborate with other department teammates as needed
• Other tasks as assigned by the Service Department Head or company