HVAC Dispatcher

Len The Plumber Heating & Air; Boothwyn (Delaware County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an HVAC Dispatcher to join their dynamic team. In this full-time role, you will work closely with Service Technicians to prioritize calls and optimize departmental revenue. Your ability to multi-task and maintain a high level of accuracy will be crucial in ensuring customer satisfaction and meeting departmental budgets. This position offers an exciting opportunity to contribute significantly to the success of the HVAC department while enjoying a supportive work environment. If you thrive in a fast-paced setting and are passionate about delivering excellent service, this role is perfect for you.

Benefits

Competitive Dental Plans

Vision Plans

Healthcare Plans

401(k) matching

Short-Term Disability

Long-Term Disability

Life Insurance

Paid Time Off (PTO)

Paid Holidays

Employee Assistance Program (EAP)

Qualifications

• 2+ years experience in HVAC or Plumbing preferred.
• Strong communication and multi-tasking skills required.

Responsibilities

• Prioritize calls and maximize revenue for the HVAC Department.
• Maintain daily schedule and communicate with customers effectively.

Skills

Communication Skills

Multi-tasking

Attention to Detail

Goal-driven

Resourcefulness

Education

High School Diploma or equivalent

Tools

Service-Titan

Microsoft Suite (Word, PowerPoint, Excel, Outlook)

Job description

HVAC DISPATCHER needed onsite at Len the Plumber location in Cherry Hill, NJ or Boothwyn, PA

This is a full-time opportunity!

About The Role
The HVAC Dispatcher will work directly with the Service Technicians to prioritize the calls and maximize revenue at every opportunity for the HVAC Department. The dispatcher has a vital role in the department's success and meeting departmental revenue budgets.

Essential Job Functions

• Learn Service-Titan and how to dispatch within the CRM.
• Maintains the daily schedule of calls and prioritizes the most urgent and profitable calls to meet departmental budgets.
• Updates Call Center Lead with calls needed to fill the schedule.
• Confirm upcoming appointments for the department.
• Builds rapport with technicians to foster good communication between tech and dispatcher.
• Communicate with customers to keep them informed of their appointment.
• Promotes same-day work and rearranges schedule to accommodate completion of job.
• Schedules return visits or sold work accordingly in a timely manner.

Qualifications

• At least 2 years + experience in a related role in the HVAC or Plumbing Trade (highly preferred).
• Ability to multi-task with a high level of accuracy and attention to detail.
• Strong communication skills, written and verbal.
• Proficient with Microsoft Suite including Word, PowerPoint, Excel, and Outlook.
• Goal-driven and results-oriented.
• Resourceful, quick thinking, and adaptive.
• Experience with Service-Titan preferred but not required.

Experience/ Education

• High School Diploma or equivalent required.
• Sales experience is strongly desirable.

Compensation
$20.00-$24.00/hr

Benefits

• Competitive Dental, Vision, and Healthcare Plans.
• 401(k) matching.
• Short-Term and Long-Term Disability.
• Life Insurance.
• PTO.
• Paid Holidays.
• Employee Assistance Program (EAP).

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Strategy/Planning and Information Technology

Industries

• Consumer Services