HVAC Dispatcher

Len The Plumber Inc; Boothwyn (Delaware County); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as an HVAC Dispatcher, where your organizational skills will shine! This full-time role involves working closely with Service Technicians to optimize scheduling and enhance departmental revenue. You'll be the communication hub, ensuring customers are informed and appointments are efficiently managed. With a focus on detail and multi-tasking, you'll play a crucial role in the success of the HVAC team. Enjoy competitive benefits, including healthcare plans and 401(k) matching, while contributing to a dynamic work environment. If you're goal-driven and adaptable, this opportunity is perfect for you!

Benefits

Competitive Dental Plans

Vision Insurance

Healthcare Plans

401(k) matching

Short-Term Disability

Long-Term Disability

Life Insurance

PTO

Paid Holidays

Employee Assistance Program (EAP)

Qualifications

• 2+ years experience in HVAC or Plumbing trade preferred.
• Proficient with Microsoft Office applications.

Responsibilities

• Prioritize calls and maximize revenue for the HVAC Department.
• Maintain daily schedule and confirm appointments.

Skills

Multi-tasking

Strong communication skills

Attention to detail

Resourcefulness

Experience with Service-Titan

Education

High School Diploma

Tools

Microsoft Suite

Service-Titan

Job description

Career Opportunities with Len the Plumber

Careers with Len the Plumber

Current job opportunities are posted here as they become available.

HVAC DISPATCHER needed onsite at Len the Plumber location in r Boothwyn, PA
This is a full-time opportunity!

About the Role:
The HVAC Dispatcher will work directly with the Service Technicians to prioritize the calls and maximize revenue at every opportunity for the HVAC Department. The dispatcher has a vital role in the department's success and meeting departmental revenue budgets.

Essential Job Functions:

• Learn Service-Titan and how to dispatch within the CRM.
• Maintains the daily schedule of calls and prioritizes the most urgent and profitable calls to meet departmental budgets
• Updates Call Center Lead with calls needed to fill the schedule
• Confirm upcoming appointments for the department
• Builds rapport with technicians to foster good communication between tech and dispatcher
• Communicate with customers to keep them informed of their appointment
• Promotes same-day work and rearranges schedule to accommodate completion of job
• Schedules return visits or sold work accordingly in a timely manner

Qualifications:

• At least 2 years + experience in a related role in the HVAC or Plumbing Trade(highly preferred)
• Ability to multi-task with a high level of accuracy and attention to detail
• Strong communication skills, written and verbal
• Proficient with Microsoft Suite including Word, PowerPoint, Excel, and Outlook
• Goal-driven and results-oriented
• Resourceful, quick thinking, and adaptive
• Experience with Service-Titan preferred but not required

Experience/ Education:

• High School Diploma or equivalent required
• Sales experience is strongly desirable.

Compensation:
$20.00-$24.00/hr

• Competitive Dental, Vision, and Healthcare Plans
• 401(k) matching
• Short-Term and Long-Term Disability
• Life Insurance
• PTO
• Paid Holidays
• Employee Assistance Program (EAP)

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.