HVAC Dispatcher

Master Trades Group; Boothwyn (Delaware County); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as an HVAC Dispatcher, where you'll play a crucial role in optimizing service calls and enhancing customer satisfaction. This full-time position requires strong communication skills and the ability to manage multiple tasks efficiently. You'll collaborate closely with technicians to ensure timely service delivery, while also utilizing tools like Service-Titan to streamline operations. With competitive compensation and a supportive work environment, this opportunity is perfect for someone looking to make a significant impact in the HVAC industry.

Benefits

Competitive Dental, Vision, and Healthcare Plans

401(k) matching

Short-Term and Long-Term Disability

Life Insurance

PTO

Paid Holidays

Employee Assistance Program (EAP)

Qualifications

• 2+ years experience in HVAC or Plumbing Trade preferred.
• Strong communication and multi-tasking skills are essential.

Responsibilities

• Prioritize calls and maximize revenue for the HVAC Department.
• Maintain daily schedule and communicate with customers effectively.

Skills

Multi-tasking

Strong communication skills

Attention to detail

Resourcefulness

Education

High School Diploma or equivalent

Tools

Service-Titan

Microsoft Suite

Job description

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

HVAC DISPATCHER needed onsite at Len the Plumber location in r Boothwyn, PA
This is a full-time opportunity!

About the Role:
The HVAC Dispatcher will work directly with the Service Technicians to prioritize the calls and maximize revenue at every opportunity for the HVAC Department. The dispatcher has a vital role in the department's success and meeting departmental revenue budgets.

Essential Job Functions:

• Learn Service-Titan and how to dispatch within the CRM.
• Maintains the daily schedule of calls and prioritizes the most urgent and profitable calls to meet departmental budgets
• Updates Call Center Lead with calls needed to fill the schedule
• Confirm upcoming appointments for the department
• Builds rapport with technicians to foster good communication between tech and dispatcher
• Communicate with customers to keep them informed of their appointment
• Promotes same-day work and rearranges schedule to accommodate completion of job
• Schedules return visits or sold work accordingly in a timely manner

Qualifications:

• At least 2 years + experience in a related role in the HVAC or Plumbing Trade(highly preferred)
• Ability to multi-task with a high level of accuracy and attention to detail
• Strong communication skills, written and verbal
• Proficient with Microsoft Suite including Word, PowerPoint, Excel, and Outlook
• Goal-driven and results-oriented
• Resourceful, quick thinking, and adaptive
• Experience with Service-Titan preferred but not required

Experience/ Education:

• High School Diploma or equivalent required
• Sales experience is strongly desirable.

Compensation:
$20.00-$24.00/hr

• Competitive Dental, Vision, and Healthcare Plans
• 401(k) matching
• Short-Term and Long-Term Disability
• Life Insurance
• PTO
• Paid Holidays
• Employee Assistance Program (EAP)

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.