HVAC Dispatcher

Southern Air Inc; Winchester (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic and employee-owned company as an HVAC Dispatcher, where you'll be the first point of contact for clients in need of heating and AC services. This role is essential for ensuring 100% client satisfaction through effective scheduling and dispatching of technicians. If you thrive in a fast-paced environment and have a passion for helping people, this is the perfect opportunity for you. Enjoy the benefits of being part of a company with over 75 years of experience, offering competitive wages, a robust benefits package, and opportunities for career advancement. Your contributions will make a significant impact in the lives of our clients and the community.

Benefits

Health Plan

401k with Company Match

ESOP (Employee Stock Ownership Plan)

Vision Plan

Short-Term & Long-Term Disability

Life Insurance

Paid Time Off (PTO)

Employee Assistance Plan

Qualifications

• High school diploma required with 2 years customer service experience.
• Must have excellent phone etiquette and multitasking abilities.

Responsibilities

• Receive and manage incoming service calls, ensuring client satisfaction.
• Schedule service calls and maintain customer database accurately.

Skills

Customer Service

Call Center Experience

Attention to Detail

Multitasking

Microsoft Excel

Microsoft Word

Phone Etiquette

Education

High School Diploma or Equivalent

Tools

Customer Database Management

Scheduling Software

Job description

Are you good at making people comfortable? You'll be the first person people talk to when they call in for help, and often, they're stressed out and scared about the problems with their heating or AC. You'll be great at helping them realize everything is under control and you’re here to help! Do you love a fast-paced ever-changing work day? Do you thrive in a multitasking environment? Managing emails, phone calls, schedules, and clients who need us RIGHT NOW? If you answered yes, hold the phone! We need to talk.

Come join our team and be part of a growing employee-owned company that has been around for over 75 years!

Our HVAC Dispatcher is a key member of our team by ensuring 100% client satisfaction. The HVAC Dispatcher ensures our service board is full by taking incoming client calls and for service scheduling. This role is responsible for accurate scheduling and dispatching for technicians in our Winchester, VA, and Morgantown, WV Branch locations.

Essential Job Functions:

1. Receive incoming service and maintenance client calls from the Southern Air call center.
2. Make outbound calls to clients as necessary to schedule service calls, or offer tune-ups or preventative maintenance calls.
3. Demonstrate accuracy and thoroughness in all aspects of the position.
4. Show the ability to make timely decisions in the best interest of the customer and company.
5. Schedule return trips with customers when parts are in.
6. Assist in maintaining the on-call schedule for service technicians.
7. Maintain customer database with current information.
8. Clear and concise communications with department managers, employees, and company customers, including keeping customers appraised as to company schedule and requested lead times.
9. Prepare timecards for payroll weekly.
10. Other projects as directed by the Branch Manager or Project Manager.

Required Qualifications:

1. High School diploma or equivalent.
2. 2 years of customer service experience.
3. 1 year of call center experience or similar.

Preferred Qualifications:

1. Previous experience in HVAC or similar trade preferred.
2. Must have excellent phone etiquette and have the ability to manage multiple telephone lines professionally and positively.
3. Must be able to effectively prioritize and organize daily job duties.
4. Must be able to accurately enter order information, including updating customer accounts, telephone, and contact numbers.
5. Extremely high attention to detail is required.

Southern Air, Inc. rewards your commitment with excellent wages and benefits, including participation in our ESOP (Employee Stock Ownership Plan), Holiday/PTO, medical, 401(k), and career opportunities. Join our team and enjoy the rewards.

• Health Plan – With company contributions to employee health savings account
• 401k with company match
• ESOP (Employee Stock Ownership Plan)
• Vision Plan
• Short-Term & Long-Term Disability
• Life Insurance & Accidental Death and Dismemberment (AD&D)
• PTO (Paid Time Off) for vacation and other purposes
• Employee Assistance Plan

Physical Demands/Working Conditions:

The physical activities described are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions and expectations.

Extremely high attention to detail is required.

Must be able to accurately enter order information, including updating customer accounts, telephone, and contact numbers.

Computer Skills: Must be proficient in Microsoft Excel and Microsoft Word.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos; Ability to write simple correspondence; Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization; Must be able to read, write, speak, and comprehend English.

Mathematical Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; Ability to deal with problems involving several concrete variables in standardized situations.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin or disability or protected veteran status.

Accessibility: If you need an accommodation as part of the employment process please contact Recruiting at
Phone: [phone]
Email: [e-mail]

Equal Opportunity Employer, including disabled and veterans.