Dispatcher: Fast-Paced Scheduling & Tech Coordination

IES Residential; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

IES Residential seeks a Dispatcher in San Antonio, TX to coordinate technicians and service schedules in a fast-paced environment. You will use phone and computer systems to dispatch and track work orders, ensuring accurate details and timely updates to customers.

The ideal candidate has 2–4 years of dispatch or customer service experience, strong communication skills, and proficiency with dispatch software and Microsoft Office. This role requires reliability and teamwork.

Qualifications

• Previous dispatching, scheduling, or customer service experience preferred.
• HVAC, plumbing, construction, or service industry experience is a plus.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency with computers, dispatch software, and Microsoft Office applications.
• Ability to remain calm and make sound decisions under pressure.
• Strong attention to detail and problem‑solving skills.
• Ability to work independently and as part of a team.

Responsibilities

• Utilize phone and computer systems to dispatch technicians or field units to appropriate locations.
• Monitor routes and technician status, coordinating and prioritizing schedules effectively.
• Provide technicians with job details, traffic updates, obstacles, and customer-specific requirements.
• Enter data accurately into company systems and maintain logs and records of calls, activities, and pertinent information.
• Prioritize service calls based on urgency and importance.
• Communicate regularly with customers regarding appointment updates and service status.
• Collaborate effectively with office personnel and field teams.
• Contribute as a team player in a fast-paced, high-pressure environment.
• Maintain professionalism and excellent customer service at all times.
• Perform additional administrative and operational support tasks as needed. Other duties as assigned.

Skills

Dispatching

Scheduling

Customer service

Verbal and written communication

Computer proficiency

Microsoft Office

Tools

Dispatch software

Office productivity tools

Job description

IES Residential seeks a Dispatcher in San Antonio, TX to coordinate technicians and service schedules in a fast-paced environment. You will use phone and computer systems to dispatch and track work orders, ensuring accurate details and timely updates to customers.

The ideal candidate has 2–4 years of dispatch or customer service experience, strong communication skills, and proficiency with dispatch software and Microsoft Office. This role requires reliability and teamwork.