SERVICE COORDINATOR / DISPATCHER

Lkjordan; San Antonio (TX); On-site; USD 42,000 - 55,000; Full time

Job summary

Lkjordan is seeking a Service Coordinator/Dispatcher in San Antonio, TX for a full-time, in-person role. You will receive and manage customer requests, create and manage service tickets, and coordinate scheduling and dispatch of field technicians.

The role requires strong organizational and communication skills, experience with dispatching, and attention to detail. HVAC, electrical, or low-voltage industry exposure is a plus.

Qualifications

• High school diploma or equivalent.
• Prior service coordination or dispatching experience preferred.
• Strong organizational, multitasking, and communication skills.
• Experience coordinating field service technicians is highly preferred.

Responsibilities

• Receive and manage incoming customer service requests.
• Create, update, and manage service tickets.
• Schedule and dispatch field service technicians.
• Coordinate service appointments with commercial customers.
• Prioritize calls based on urgency, location, technician availability, and required skills.
• Maintain daily and weekly technician schedules.
• Communicate schedule changes and service updates to customers and technicians.
• Monitor open service tickets and follow up on outstanding calls.
• Review completed tickets for accurate notes, labor, equipment, and resolution details.
• Coordinate return visits, parts, warranty issues, and additional service needs.
• Maintain accurate customer and service records.

Skills

Organizational skills

Multitasking

Customer service

Communication skills

Data entry

Computer skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Email client

Job description

SERVICE COORDINATOR / DISPATCHER – ELECTRONIC SECURITY & LOW VOLTAGE Location: San Antonio, TX Schedule: Monday–Friday, Day Shift Job Type: Full-Time, In-Person

Service Coordinator - Dispatcher RESPONSIBILITIES:

• Receive and manage incoming customer service requests
• Create, update, and manage service tickets
• Schedule and dispatch field service technicians
• Coordinate service appointments with commercial customers
• Prioritize calls based on urgency, location, technician availability, and required skills
• Maintain daily and weekly technician schedules
• Communicate schedule changes and service updates to customers and technicians
• Monitor open service tickets and follow up on outstanding calls
• Review completed tickets for accurate notes, labor, equipment, and resolution details
• Coordinate return visits, parts, warranty issues, and additional service needs
• Maintain accurate customer and service records

Service Coordinator - Dispatcher REQUIREMENTS:

• Previous service coordination, field service dispatching, or scheduling experience
• Experience coordinating or dispatching field service technicians highly preferred
• Strong organizational and multitasking skills
• Excellent customer service and communication skills
• Strong attention to detail and follow-through
• Ability to manage changing priorities in a fast-paced environment
• Strong computer and data-entry skills
• Microsoft Word, Excel, and email experience
• High school diploma or equivalent
• Electronic security or low-voltage experience is a plus
• Experience within HVAC, electrical, construction, telecommunications, or another field-service environment will also be considered

IMPORTANT:

This is not a trucking or transportation dispatcher position. This role supports field technicians servicing commercial electronic security, fire alarm, access control, video surveillance, and other low-voltage systems.