Dispatcher & Customer Support Specialist (Part-Time)

Transdev; Everett (WA); On-site; USD 33,000 - 38,000; Part time

Benefits offered by this job

Vacation days

Sick leave

Medical benefits

Dental benefits

Vision benefits

Life insurance

401k retirement

Company holidays

Job summary

Transdev in Everett, WA is seeking a Customer Service Representative to act as a liaison for our customers, providers, and client. The role emphasizes safety and strong customer service skills in a fast-paced environment.

This part-time position offers benefits under the corporate policy and requires DOT compliance. Starting pay is $24.29 per hour with progression to $27.60 over four years, with standard vacation and sick leave as described in the corporate policy.

Qualifications

• High School Diploma, GED, or equivalent.
• Computer literate.
• Excellent customer service skills.
• Ability to operate a standard telephone system.
• Must be able to work shifts or flexible schedules as needed.
• Subject to DOT drug testing and physical; DOT Regulation 49 CFR Part 40 does not authorize use of Schedule I drugs.

Responsibilities

• Respond to customer inquiries and concerns with timely responses and accurate information or redirect to a supervisor.
• Comprehensive understanding of policies and procedures.
• Meet or exceed established performance requirements.
• Document trip authorizations and details, including transportation type, pickup times, appointment times, and addresses.
• Other duties as required.

Skills

Customer service

Communication

Telephone system

Computer literacy

Flexibility

DOT compliance

Education

High School Diploma or GED

Job description

Transdev in Everett, WA is seeking a Customer Service Representative to act as a liaison for our customers, providers, and client. The role emphasizes safety and strong customer service skills in a fast-paced environment.

This part-time position offers benefits under the corporate policy and requires DOT compliance. Starting pay is $24.29 per hour with progression to $27.60 over four years, with standard vacation and sick leave as described in the corporate policy.