Customer Service Dispatcher - Safety‑Driven & Flexible

Transdev; Perris (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Vacation days up to 5 days per year

Paid sick leave 40 hours yearly

Medical, dental & vision after 30 days

Life insurance

401k retirement benefits

Company holidays

Job summary

Transdev in Perris, California is hiring a Customer Service Representative to act as a liaison for our customers, providers, and client. We are seeking friendly, customer service-oriented people who are dedicated to safety.

As a Customer Service Representative, you will respond to inquiries with timely, accurate information, document trip details, and escalate issues as needed. The role requires a High School Diploma or equivalent, basic computer skills, and the ability to work a varied

Qualifications

• High School Diploma, GED or equivalent.
• Computer literate
• Excellent customer service skills.
• Ability to operate standard telephone system.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Responsibilities

• Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor.
• Comprehensive understanding of policies and procedures
• Meet or exceed established performance requirements.
• Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
• Other duties as required.

Skills

Customer service

Computer literacy

Telephone system

DOT drug testing knowledge

Education

High School Diploma

Job description

Transdev in Perris, California is hiring a Customer Service Representative to act as a liaison for our customers, providers, and client. We are seeking friendly, customer service-oriented people who are dedicated to safety.

As a Customer Service Representative, you will respond to inquiries with timely, accurate information, document trip details, and escalate issues as needed. The role requires a High School Diploma or equivalent, basic computer skills, and the ability to work a varied