Customer Service Representative

Transdev; Everett (WA); On-site; USD 33,000 - 38,000; Part time

Benefits offered by this job

Vacation days

Sick leave

Medical benefits

Dental benefits

Vision benefits

Life insurance

401k retirement

Company holidays

Job summary

Transdev in Everett, WA is seeking a Customer Service Representative to act as a liaison for our customers, providers, and client. The role emphasizes safety and strong customer service skills in a fast-paced environment.

This part-time position offers benefits under the corporate policy and requires DOT compliance. Starting pay is $24.29 per hour with progression to $27.60 over four years, with standard vacation and sick leave as described in the corporate policy.

Qualifications

• High School Diploma, GED, or equivalent.
• Computer literate.
• Excellent customer service skills.
• Ability to operate a standard telephone system.
• Must be able to work shifts or flexible schedules as needed.
• Subject to DOT drug testing and physical; DOT Regulation 49 CFR Part 40 does not authorize use of Schedule I drugs.

Responsibilities

• Respond to customer inquiries and concerns with timely responses and accurate information or redirect to a supervisor.
• Comprehensive understanding of policies and procedures.
• Meet or exceed established performance requirements.
• Document trip authorizations and details, including transportation type, pickup times, appointment times, and addresses.
• Other duties as required.

Skills

Customer service

Communication

Telephone system

Computer literacy

Flexibility

DOT compliance

Education

High School Diploma or GED

Job description

Customer Service Representative

Transdev in Everett, WA is hiring a Customer Service Representative to act as a liaison for our customers, providers, and client. We are seeking friendly, customer service-oriented people who are dedicated to safety.

Transdev is proud to offer:

CBA Position:

Position Subject to Collective Bargaining Agreement:

Starting pay is $24.29 with progression to $27.60 over 4 years.

Benefits include:

Vacation: up to 14 days per year

Paid Sick Leave: 8 hrs monthly for full-time employees/ 5 hrs monthly for part-time employees; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.

Benefits may vary depending on the location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

• Respondtocustomerinquiriesandconcernswithtimelyresponsesandaccurateinformationorredirect to a supervisor.
• Comprehensiveunderstandingofpoliciesandprocedures
• Meetorexceedestablishedperformancerequirements.
• Documenttripauthorizationsanddetails,includingtransportationtype,pickuptimes,appointmenttimes, and addresses.
• Otherdutiesasrequired.

Qualifications:

• HighSchoolDiploma,GED,orequivalent.
• Computerliterate
• Excellentcustomerserviceskills.
• Abilitytooperate a standardtelephonesystem.
• Mustbeabletoworkshiftsorflexibleworkschedulesasneeded.
• SubjecttoaDOTdrugtestingandphysical,ifapplicable.DOTRegulation49CFRPart40doesnot authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

The essential functions of this position require the ability to:

• Workoutsideinvaryingtemperature,weather,andhumidityconditions-100%ofthejobisperformed outside, work alone and in remote locations.
• Sitforextendedperiods(upto6–8hoursperday);frequentlywalkforlongdistancesandonpossible sloped ground or slippery and uneven surfaces
• Pushandpullobjectsupto25pounds,occasionallythroughouttheworkday;liftmaterialweighingupto 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
• Withstandheavytrafficareaswhileperformingthedutiesof thejob;tolerateexposuretoconsiderable amounts of dust, vehicle fumes, and noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

• BeeligibletoworkintheUnitedStateswithoutrequiringsponsorshipnoworinthefuture(ifbasedinthe U.S.).
• Successfullypassapre-employmentdrugscreen.

About Transdev:

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev

U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: Dispatchers

Job Type: Part Time