Transit Customer Care Specialist - Safety & Support

Transdev; Orlando (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Vacation: 2 weeks

Sick days: 5

Holidays: 12 days

401(k) retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Job summary

Transdev North America, Inc. in Orlando, FL is hiring a Customer Service Representative to act as a liaison for our customers, providers, and clients. We seek friendly, service-oriented individuals who are dedicated to safety.

The role focuses on responding to inquiries, understanding policies, and ensuring timely information while meeting performance standards. Benefits include competitive pay and a strong benefits package.

Qualifications

• High School Diploma, GED, or equivalent.
• Excellent customer service skills.
• Ability to operate a standard telephone system.

Responsibilities

• Respond to customer inquiries and concerns with timely, accurate information, or redirect to a supervisor.
• Comprehensive understanding of policies and procedures
• Meet or exceed established performance requirements.
• Document trip authorizations and details, including transportation type, pickup times, appointment times, and addresses.
• Other duties as required.

Skills

Customer service

Computer literacy

Telephone system

Flexibility

DOT drug testing

Education

High School Diploma or GED

Job description

Transdev North America, Inc. in Orlando, FL is hiring a Customer Service Representative to act as a liaison for our customers, providers, and clients. We seek friendly, service-oriented individuals who are dedicated to safety.

The role focuses on responding to inquiries, understanding policies, and ensuring timely information while meeting performance standards. Benefits include competitive pay and a strong benefits package.