Dispatcher - Customer Support for Plumbing & HVAC

Staugustaplumbing; Saint Cloud (MN); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Dental insurance

Life insurance

Vision insurance

Health savings account

Employee discount

Flexible schedule

Paid time off

Paid holidays

Incentive program

No on-call shifts

Job summary

Augusta Plumbing and Heating in Saint Cloud, MN, is hiring a full-time Dispatcher - Customer Support Rep to support customers and coordinate service calls. You will speak with clients, schedule plumbing and HVAC appointments, and dispatch technicians.

The role offers a collaborative office environment and growth opportunities. Ideal candidates have 1+ years in administration or customer service, proficiency with Word/Excel, and a proactive problem-solving mindset.

Qualifications

• 1+ years of administrative or customer service experience.
• Proficiency with Microsoft Word and Excel.
• Ability to adapt and make independent decisions.
• Strong attention to detail and accuracy.
• Willingness to learn and participate in training.
• High school diploma or equivalent.

Responsibilities

• Provide friendly customer service over the phone and answer questions.
• Address concerns and schedule plumbing/HVAC appointments.
• Dispatch technicians to jobs and track progress.
• Communicate with technicians to ensure customer needs are met.
• Maximize efficiency and productivity in daily operations.

Skills

Administrative experience

Customer service experience

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Augusta Plumbing and Heating in Saint Cloud, MN, is hiring a full-time Dispatcher - Customer Support Rep to support customers and coordinate service calls. You will speak with clients, schedule plumbing and HVAC appointments, and dispatch technicians.

The role offers a collaborative office environment and growth opportunities. Ideal candidates have 1+ years in administration or customer service, proficiency with Word/Excel, and a proactive problem-solving mindset.