Plumbing Dispatch Specialist – Fast-Paced Customer Care

Duck Duck Rooter; Jacksonville (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Long-Term Disability

Short-Term Disability

Additional Life Insurance

Retirement Plan (401k) with company/RO

PerkSpot employee discounts

Job summary

Duck Duck Rooter Plumbing, Septic and Air Conditioning in Jacksonville, FL, seeks a dispatcher with a customer-service focus. You will answer phones, schedule appointments, and deliver excellent care in a fast-paced team environment.

Ideal candidates have at least 2 years in plumbing/septic customer service and strong communication, problem-solving, and multitasking skills. This full-time role offers a benefits package and growth opportunities within the company.

Qualifications

• Must have strong customer service experience in a plumbing or septic setting.
• Excellent communication skills, both verbal and written.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Provide exceptional customer service by responding to inquiries and resolving issues.
• Answer incoming calls and respond to emails professionally and promptly.
• Make outbound calls to confirm appointments; septic experience is a plus but not required.
• Assist customers with product information, order status, and general inquiries.
• Process orders, returns, and exchanges accurately and efficiently.
• Maintain customer records and update information as needed.
• Collaborate with other departments to ensure customer satisfaction.
• Identify opportunities for process improvements to enhance the customer experience.

Skills

Customer service

Attention to detail

Verbal communication

Written communication

Multitasking

Tools

Scheduling software

CRM software

Microsoft Office

Job description

Duck Duck Rooter Plumbing, Septic and Air Conditioning in Jacksonville, FL, seeks a dispatcher with a customer-service focus. You will answer phones, schedule appointments, and deliver excellent care in a fast-paced team environment.

Ideal candidates have at least 2 years in plumbing/septic customer service and strong communication, problem-solving, and multitasking skills. This full-time role offers a benefits package and growth opportunities within the company.