Dispatcher/Customer Service Representative

Frank's Air Conditioning; Florida; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Team environment

Benefits package

Job summary

Frank's Air Conditioning in Saint Cloud, FL is seeking a Dispatcher/Customer Service Representative. The role focuses on coordinating service calls, dispatching technicians, and ensuring smooth operations.

A high school diploma is required, with prior dispatch or CSR experience preferred. Responsibilities include maintaining records, handling payments, guiding customers in service decisions, and promoting maintenance plans.

Qualifications

• High school diploma required or equivalent.
• Prior dispatch, CSR, or similar role preferred.
• HVAC/plumbing/electrical/logistics experience beneficial.

Responsibilities

• Respond to customer inquiries by phone and email with timely, accurate communication.
• Provide service information, scheduling options, and guidance.
• Manage appointment scheduling and coordinate with dispatchers.

Skills

Scheduling software

MS Office

GPS mapping

Data entry

Education

High school diploma

Tools

ServiceTitan

Excel

Outlook

Job description

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Office

Dispatcher/Customer Service Representative

Full-Time

Saint Cloud, FL

About This Role

We’re looking for an organized and customer-focused Dispatcher/CSR to maintain operational efficiency by coordinating service calls and dispatching technicians. This role requires assessing customer needs, aligning them with technician availability, and ensuring seamless operations.

Key Responsibilities

• Respond promptly to customer inquiries via phone and email with timely, accurate communication
• Provide detailed service information, scheduling options, and guidance
• Manage appointment scheduling and coordinate with dispatchers
• Maintain accurate records of appointments, customer details, and job statuses
• Address customer concerns professionally and resolve issues promptly
• Conduct follow-up communications to confirm resolution and satisfaction
• Organize and maintain customer database and documentation
• Process payments and invoicing, particularly for tenant/landlord situations
• Promote maintenance plans and relevant products
• Guide customers in service decision‑making
• Maintain clear call board by moving unfinished calls forward
• Update builders on work order statuses via portals
• Follow up on “parts ready” tickets and confirm homeowner scheduling

Education & Experience

• High school diploma or equivalent required
• Prior dispatch, customer service, or similar role experience preferred
• HVAC, plumbing, electrical, construction, or logistics experience beneficial

Technical Skills

• Proficiency in scheduling/dispatching software (e.g., ServiceTitan)
• Strong Microsoft Office skills (Word, Excel, Outlook)
• GPS tracking and mapping system capability
• Data entry and record-keeping accuracy

Communication & Customer Service

• Excellent verbal and written communication abilities
• Strong active listening and problem‑solving skills
• Ability to handle high-pressure situations and multitask
• Professional phone etiquette

Other Qualifications

• Independent and team‑oriented work capability
• Conflict‑resolution and de‑escalation skills
• Industry terminology familiarity beneficial
• Flexible scheduling availability, including evenings and weekends

Benefits

• Competitive compensation and benefits package
• Dynamic, fast-paced work environment
• Supportive team culture with growth and career development opportunities
• Direct impact on customer satisfaction and operational efficiency

Job Details

Department Office

Job Type Full-Time

Location Saint Cloud, FL

Posted August 1, 2025

Company Culture

The Need Help? We’re Here.

Frank's AC has been Central Florida's trusted comfort experts since 1990. Our family‑owned team is standing by to help with any AC, heating, or home comfort need.

Contact

Call [phone]