Customer Service Dispatcher: Schedule & Support Field Techs

JOSEPH L BALKAN; New York (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Balkan Sewer and Water Main Service in Richmond Hill, NY is seeking a Customer Service Specialist / Dispatcher to ensure technicians are productive and on-time for service appointments. You will manage work orders, dispatching, and communication with customers to keep operations running smoothly.

The role requires strong English skills, experience with high call volumes, and the ability to prioritize urgent requests while coordinating with field crews and the call center.

Qualifications

• Verbal and written communication skills are essential.
• Strong organizational and multitasking abilities are expected.
• Ability to listen actively and communicate clearly.

Responsibilities

• Schedule and route technicians, based on job requirements, skill sets, and availability using the
• Creating work orders, dispatching technicians, and communicating with customers.
• Relay work orders, messages, and information to and from work crews, supervisors, and co-workers using telephones or computers.
• Prioritize work orders according to urgency and importance.

Skills

Verbal and Written Communication

Energy Level

Emotional Control

Job description

Balkan Sewer and Water Main Service in Richmond Hill, NY is seeking a Customer Service Specialist / Dispatcher to ensure technicians are productive and on-time for service appointments. You will manage work orders, dispatching, and communication with customers to keep operations running smoothly.

The role requires strong English skills, experience with high call volumes, and the ability to prioritize urgent requests while coordinating with field crews and the call center.