Customer Service

Joseph L Balkan Inc; New York (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Balkan Sewer and Water Main Service is NYC’s largest house sewer and water service line contractor, with over 65 years of continuous operation. We are seeking a Customer Service Specialist / Dispatcher in Richmond Hill, NY to ensure field technicians are productive and on-time.

You will schedule routes, dispatch crews, and maintain strong communication with customers and the call center. The ideal candidate has proven customer service experience, excels in handling high call volumes, is highly

Qualifications

• Proven experience in customer service or account management with high call volume.
• Strong communication, organization and multitasking abilities.
• Excellent listening, judgment and problem‑solving skills.
• Ability to work independently, stay organized and adapt priorities quickly.
• Proficient in English; Spanish is a plus.

Responsibilities

• Schedule and route technicians based on job requirements and availability.
• Create work orders, dispatch technicians, and communicate with customers.
• Relay orders and information to crews, supervisors, and coworkers via phone or computer.
• Prioritize work orders according to urgency and importance.

Skills

Account management experience

Customer service

High phone volume

Organizational skills

Multitasking

Active listening

Communication skills

Judgment & problem solving

Independent work

Detail oriented

Prioritization

English proficiency

Spanish proficiency

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service

Full Time Clerical Richmond Hill, NY, US

Salary Range: $18.00 To $24.00 Hourly

Summary:

Balkan Sewer and Water Main Service is NYC’s largest house sewer and water service line contractor.

Balkan also operates a comprehensive drain cleaning company. The Balkan Team has been in

continuous operation for over 65 years, and has a pristine reputation in the NYC plumbing industry. To

learn more visit BalkanPlumbing.com.

Our vital and growing firm is searching for a skilled Customer Service Specialist / Dispatcher who will be

responsible for providing effective customer service for our internal and external customers by using

excellent, in-depth knowledge of company services as well as communicating effectively with team

members within the organization. The primary focus of this role is to ensure that field technicians are

productive and on-time to service appointments. The dispatcher is responsible for proactively

monitoring technicians' work routes and communicating with technicians and the call center.

Responsibilities:

• Schedule and route technicians, based on job requirements, skill sets, and availability using the
• Creating work orders, dispatching technicians, and communicating with customers.
• Relay work orders, messages, and information to and from work crews, supervisors, and co-workers using telephones or computers.
• Prioritize work orders according to urgency and importance.

Skills and Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the

Essential functions:

• Verbal and Written Communication
• Energy Level
• Emotional Control

Requirements:

• Proven experience as an account manager, customer service representative or relevant position
• Experience with high phone volume
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgment and critical thinking; problem-solver
• Ability to work independently and efficiently
• Self-motivated, detail-oriented and organized
• Ability to quickly adjust priorities and maintain productivity
• Proficient in English (oral and written)
• Proficient in Spanish (oral and written), a plus