Scheduling Dispatcher: Real-Time Routes & Technician Support

Bruni & Campisi Heating Cooling Electric Plumbing Drains; Village of Elmsford (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with company match

Company-paid long-term disability &amp

Voluntary short-term disability &

Paid time off

Job summary

Bruni & Campisi is seeking a Dispatching/Residential Scheduling professional in the New York area to manage technician schedules, optimize routes, and ensure a seamless customer experience. The role supports a fast-paced service team and requires strong organization and communication to drive efficient day-to-day operations.

Responsibilities include coordinating technician assignments, monitoring real-time schedules, route optimization, and proactive customer updates.

Qualifications

• Prior experience in dispatching, scheduling, or operations (HVAC or service industry preferred).
• Strong organizational skills with high attention to detail.
• Excellent verbal and written communication with technicians and customers.
• Proven problem-solving ability under pressure.
• Experience with dispatching software such as ServiceTitan or similar.

Responsibilities

• Coordinate technician scheduling with the Service Manager to optimize daily operations.
• Monitor real-time schedules and adjust as needed to maximize efficiency.
• Maintain routing matrices to assign the most qualified technician.
• Communicate with field technicians throughout the day to resolve issues.
• Respond to customer inquiries and service updates with clear communication.
• Track technician availability and weekend coverage to ensure staffing.
• Forecast workload 2–3 days in advance for upcoming jobs.
• Follow up on open work orders and timelines.
• Coordinate parts availability and provide updates on job status and delays.
• Anticipate conflicts and provide quick, effective solutions.

Skills

Organizational Skills

Relevant Experience

Effective Communication

Problem-Solving

Technical Proficiency

Team-Oriented Mindset

Tools

ServiceTitan

Job description

Bruni & Campisi is seeking a Dispatching/Residential Scheduling professional in the New York area to manage technician schedules, optimize routes, and ensure a seamless customer experience. The role supports a fast-paced service team and requires strong organization and communication to drive efficient day-to-day operations.

Responsibilities include coordinating technician assignments, monitoring real-time schedules, route optimization, and proactive customer updates.