Dispatcher / Customer Service Representative

M.D. Plumbing & Mechanical LLC; Matthews (NC); On-site; USD 30,000 - 39,000; Full time

Job summary

M.D. Plumbing & Mechanical LLC is seeking an experienced Dispatcher / Customer Service Representative in Matthews, NC. The role supports our service team by coordinating technicians, booking appointments, and communicating with customers.

The position offers above-industry pay, full-time hours, and benefits. Ideal candidates have at least 3 years of dispatch experience in home services; ServiceTitan experience is preferred. Monday–Friday 8am–5pm, with occasional Saturdays.

Qualifications

• Dispatch experience in home services (3+ years).
• ServiceTitan experience preferred.
• Clear, friendly phone communication.
• Strong organization and multitasking in a fast-paced environment.
• Comfortable with computers and learning new software.
• Reliable, punctual, calm under pressure.

Responsibilities

• Dispatch technicians and adjust schedules as emergencies and priorities change.
• Schedule and book service appointments.
• Answer customer calls, emails, and online requests professionally.
• Keep customers updated on technician arrival times and job status.
• Enter and update customer and job information accurately in our system.
• Work closely with technicians and management to ensure each job is completed from start to finish.

Skills

Clear, friendly phone communication

Strong organization

Multitask in fast-paced environment

Comfortable with computers

Reliable, punctual, calm under压力

Job description

About the role

M.D. Plumbing & Mechanical is looking for an experienced, organized Dispatcher / Customer Service Representative to keep our service team running smoothly. You'll be the person our technicians count on to keep their day on track and a friendly voice for our customers. We pay above industry standard and offer benefits to match.

What you'll do

• Dispatch technicians and adjust schedules as emergencies and priorities change (your primary role)
• Schedule and book service appointments
• Help answer customer calls, emails, and online requests with professionalism and care
• Keep customers updated on technician arrival times and job status
• Enter and update customer and job information accurately in our system
• Work closely with technicians and management to make sure every job is handled from start to finish

What we're looking for

• At least 3 years of dispatch experience in home services
• ServiceTitan experience preferred
• Clear, friendly phone communication
• Strong organization and the ability to multitask in a fast-paced environment
• Comfortable with computers and learning new software
• Reliable, punctual, and calm under pressure

Schedule

• Monday-Friday, 8am-5pm, with occasional Saturdays as needed

Pay and benefits

• $22-$28 per hour, full-time (40 hours/week)
• Benefits above industry standard
• Paid time off

Employment is contingent on successfully passing a background check.