Dispatcher (DSP)

Bartlett Heating & Cooling Inc; Marietta (GA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

Health, dental and vision insurance

401(k) with company match

PTO + paid holidays

Training, coaching and opportunities

Job summary

Bartlett Heating & Cooling Inc in Marietta, GA is seeking a Dispatcher to coordinate daily operations, keep technicians and customers aligned, and ensure smooth service delivery.

You’ll schedule routes, monitor progress, and communicate with customers as needs arise. The role requires 2+ years in dispatch, strong communication skills, and proficiency with scheduling software such as ServiceTitan. This is a full-time on-site opportunity with competitive benefits.

Qualifications

• 2+ years of dispatch or coordination experience; home services preferred.
• Excellent communication and customer service skills.
• Strong organization and multitasking abilities.
• Comfortable making decisions in a fast-paced environment.
• Familiarity with maps and the local service area is helpful.
• Comfortable using computers, scheduling software and phones.

Responsibilities

• Schedule and dispatch technicians efficiently.
• Build and adjust daily routes in real time.
• Prioritize calls based on urgency, location and technician skillset.
• Monitor job progress and communicate arrival updates.
• Keep technicians informed with job details, directions and updates.
• Partner with Customer Service to create a great customer experience.
• Track technician availability, time off and job completion.
• Maintain accurate job information in ServiceTitan.
• Help resolve scheduling conflicts and customer concerns.
• Find ways to reduce drive time and maximize technician capacity.
• Participate in team meetings and ongoing training.

Skills

Dispatch experience

Customer service

Organization

Decision making

Maps/local area knowledge

Computers scheduling phones

Tools

ServiceTitan

Job description

Dispatcher

$20–$23/hour | Tuesday–Saturday | 9 AM–6 PM

Marietta, GA

At Bartlett Heating & Cooling, we’re more than a team—we’re a work family. We’re a growing, well-established HVAC company serving Cobb and Fulton County, and we take pride in taking great care of both our customers and our people.

We work hard, help each other out, and have a lot of fun along the way. If you’re organized, great with people, and can keep your cool when things get busy, we’d love to meet you.

Why Bartlett?

• $20–$23/hour + spiffs and bonuses
• Weekly pay
• Health, dental and vision insurance
• 401(k) with company match
• PTO + paid holidays
• Training, coaching and opportunities to grow
• Supportive, close-knit team environment

The Role

As our Dispatcher, you’ll be at the center of our daily operations, keeping technicians, customers and the office moving in the right direction.

You’ll:

• Schedule and dispatch technicians efficiently
• Build and adjust daily routes in real time
• Prioritize calls based on urgency, location and technician skillset
• Monitor job progress and communicate arrival updates
• Keep technicians informed with job details, directions and updates
• Partner with Customer Service to create a great customer experience
• Track technician availability, time off and job completion
• Maintain accurate job information in ServiceTitan
• Help resolve scheduling conflicts and customer concerns
• Find ways to reduce drive time and maximize technician capacity
• Participate in team meetings and ongoing training

What We’re Looking For

• 2+ years of dispatch or coordination experience; home services preferred
• ServiceTitan experience is a plus
• Excellent communication and customer service skills
• Strong organization and multitasking abilities
• Comfortable making decisions in a fast-paced environment
• Familiarity with maps and the local service area is helpful
• HVAC or plumbing knowledge is a plus
• Comfortable using computers, scheduling software and phones

Most importantly, you’re dependable, positive, team-oriented and willing to jump in and help wherever needed.

Ready to Join Us?

If you’re looking for a place where you can grow your career, be part of a great team and actually enjoy coming to work, we’d love to hear from you.

Come help us keep the schedule running smoothly and the team moving forward.