Customer Service Representative and Job Dispatcher

Rooterman Of Muncie; Muncie (IN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Flexible work schedule

Paid New Hire Training

Mentorship Opportunities

Mentorship Opportunities

Job summary

A local plumbing service provider is looking for a Client Care Representative/Dispatcher in Muncie, Indiana. In this role, you will be the first point of contact for customers, assisting them with their needs and scheduling repair appointments. The ideal candidate should possess data entry skills, be friendly and service-driven, and have prior call center experience. Join a supportive team environment that values collaboration and skill development.

Qualifications

• Proficiency in Microsoft Office and iOS for data entry.
• Experience in a call center or dispatch environment is preferred.
• Working knowledge of ServiceTitan is a plus.
• Must be friendly, outgoing, and service-driven.

Responsibilities

• Promptly answer incoming phone calls.
• Assist callers in a caring manner with their needs.
• Communicate effectively via various channels.
• Schedule repair appointments accurately.
• Communicate with the Dispatch Team about availability.
• Support team members to achieve shared goals.

Skills

Computer proficiency

Data entry skills

Customer service orientation

Friendly and outgoing personality

Tools

Microsoft Office

ServiceTitan

Job description

Benefits

• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off

Job Summary

First and foremost, your role as a Client Care Representative/Dispatche\"rr is vital to the company\'s success. You are the first chance to make an impactful impression on our customers.

Benefits/Perks

• Benefits: Health insurance per diems
• Base Salary + Bonus Opportunity: Performance-based commissions and bonuses
• Time Off: Paid holidays and accruable vacation
• Flexible work schedule: Can accommodate midweek appointments
• Paid New Hire Training: Onboarding includes learning alongside a trained technician
• Learn a New Trade: Develop skills within the industry
• Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
• Small Business: Local business with an owner who works alongside the team each day
• Mentorship Opportunities: Ongoing training and career development

Responsibilities

• Promptly answer incoming phone calls
• Caringly assist callers with their needs
• Effectively communicate via LiveChat, Email, and other forms of electronic communications
• Accurately schedule repair appointments based on service area and scope of work
• Actively communicate with the Dispatch Team regarding availability and skill sets
• Assist other team members as needed to accomplish shared goals

Qualifications

• Computer and data entry proficiency (Microsoft Office and iOS)
• Previous Call Center/Dispatch experience preferred
• Working knowledge of ServiceTitan is a plus
• Friendly, outgoing, and service driven

Company Overview

24-hour residential and commercial plumbing service and repair company looking for our next plumbing superstars! This is not your typical old-school plumbing shop- we are a fast-paced and one-of-a-kind operation.