Dispatcher

Haley Mechanical; Dexter (MI); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health coverage

Life and disability insurance

401(k) with employer match

Paid time off and holidays

Job summary

Haley Mechanical in Dexter, Michigan is hiring a Dispatcher to handle emergency and non‑emergency calls, document critical information, prioritize by urgency, coordinate with field technicians, schedule appointments, and maintain accurate data records.

The ideal candidate has prior dispatching experience, familiarity with home services or ServiceTitan, strong attention to detail and teamwork, and a commitment to honesty and professionalism. Haley Mechanical is an Equal Opportunity Employer.

Qualifications

• Previous dispatching experience required.
• Home services industry experience and/or ServiceTitan experience preferred.
• Strong attention to detail and organizational skills.
• Dependable, conscientious team player.
• High standards for honesty, integrity, professionalism, and attitude.

Responsibilities

• Receive emergency and non-emergency calls and document critical information as needed.
• Prioritize calls based on urgency and importance.
• Monitor field technicians to manage schedules and optimize time.
• Schedule customer appointments using right tech/right call guidelines.
• Perform accurate data entry to track calls, jobs, and customer information.

Skills

Dispatching experience

Attention to detail

Organizational skills

Team player

ServiceTitan experience

Tools

ServiceTitan

Job description

Overview

Dispatcher – Haley Mechanical

Pay: $22.00 – $27.00 per hourSchedule: Monday – Friday | Full-Time

Why Work With Us:

Haley Mechanical’s leadership team combines the benefits of being a well-run local business with the tools and resources of a strong, growing organization. We put our people first and are committed to their success and professional development. Both our new and long-time customers rely on us to send only the best in the industry to resolve the critical issues affecting their homes.

Responsibilities:

• Receive emergency and non-emergency calls and document critical information as needed
• Knowledgeably prioritize calls based on urgency and importance
• Monitor field technicians to effectively manage schedules and optimize time utilization
• Schedule customer appointments using right tech/right call guidelines
• Perform accurate data entry to track calls, jobs, and customer information

Qualifications:

• Previous dispatching experience required
• Home services industry experience and/or ServiceTitan experience strongly preferred
• Strong attention to detail and organizational skills
• Dependable, conscientious team player
• High standards for honesty, integrity, professionalism, and attitude

Benefits:

• Health Coverage: Employer-paid medical, dental, and vision plan options
• Insurance: Life, AD&D, and long-term disability included; optional short-term and gap coverage
• Savings Accounts: FSA and HSA contribution options
• Retirement: 401(k) available upon hire with employer match; Traditional and Roth options

Time Off & Perks:

• Paid time off and paid holidays
• Paid parental leave

Growth and Training Opportunities:

• Tuition reimbursement
• Ongoing training and professional development

Requirements:

• Successful completion of pre-employment screening, including assessments, interviews, background checks, and drug screening

Haley Mechanical is an Equal Opportunity Employer. We encourage applications from candidates of all backgrounds and experiences.

Posted Min Pay Rate

USD $22.00/Hr.

Posted Max Pay Rate

USD $27.00/Hr.