Dispatcher & Customer Service Pro – HVAC/Plumbing

TurnPoint Services; Nevada; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

401K with 3% company match

Disability insurance

Life Insurance

Job summary

Anytime Plumbing Heating & Cooling is seeking a Dispatcher/Customer Service Representative in Las Vegas to ensure timely, professional service and clear communication with technicians. You'll manage scheduling, priority calls, and customer inquiries with a team-focused mindset.

The role emphasizes empathy, organization, and adaptability in a busy environment, with a shift from 11:00 am to 8:00 pm, Monday through Friday, and a pay range of $18–$20 per hour plus monthly bonuses.

Qualifications

• Customer-focused communication and problem solving.
• Strong organizational and multitasking abilities.
• Team-oriented with the ability to adapt under pressure.

Responsibilities

• Answer inbound and make outbound customer calls in a fast-paced environment.
• Empathize with customers and understand urgent plumbing & HVAC problems.
• Manage and organize service calls based on urgency, technician skill, and location.
• Communicate status of service calls to customers during and after service.

Skills

Customer service

Multitasking

Teamwork

Tools

ServiceTitan

Job description

Anytime Plumbing Heating & Cooling is seeking a Dispatcher/Customer Service Representative in Las Vegas to ensure timely, professional service and clear communication with technicians. You'll manage scheduling, priority calls, and customer inquiries with a team-focused mindset.

The role emphasizes empathy, organization, and adaptability in a busy environment, with a shift from 11:00 am to 8:00 pm, Monday through Friday, and a pay range of $18–$20 per hour plus monthly bonuses.